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RBR750 with Regular Guest WiFi Drops
Thought I had posted this within this forum but realized after another member posted it went to the main forum. I have an RBR750 with 2 satellites connected to Comcast via a self owned Netgear ca...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
Any Wifi Neighbors near by? If so, how many?
Have you disabled AX mode on 2.4Ghz?
Also try using manual channels 11 and 48.
Set CTS to 2347. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings
Has a full facory reset and setup from scratch been performed since last update?
Others have mentioned a reset has helped them. You may need to factory reset the system and power the system OFF as well.
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-3-16-Released/m-p/2150287/highlight/true#M21560
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-3-16-Released/m-p/2150391/highlight/true#M21575
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-3-16-Released/m-p/2150417/highlight/true#M21579
Also v3.16 FW has been superseded by v5.14:
I updated the system last night to the latest firmware to see if that helped at all.
To answer your questions.
- I'm using a Netgear CM1000 self owned Cable modem directly connected to the Router.
- Each of the satellites are greater than 30 feet from the Router and are on opposite sides of the router in a single story 3000 sqft home
- There are no WiFi interruptions from the neighbors as I live on a large property.
- When I contacted support, they had me use channels 11 and 40 but have changed back to the 48.
- CTS was already set like you suggested
- There is no option on the Guest Network to adjust AX features only on the home network. I turned it off on the home network to see if that helps any.
I recommend turning OFF the ISP modem, RBR and RBS for 1 minute or more after a FW update, then back ON with the modem first then RBR then RBS lasty.
Let us know how it goes...
Ra21V12eN wrote:
I updated the system last night to the latest firmware to see if that helped at all.
To answer your questions.
- I'm using a Netgear CM1000 self owned Cable modem directly connected to the Router.
- Each of the satellites are greater than 30 feet from the Router and are on opposite sides of the router in a single story 3000 sqft home
- There are no WiFi interruptions from the neighbors as I live on a large property.
- When I contacted support, they had me use channels 11 and 40 but have changed back to the 48.
- CTS was already set like you suggested
- There is no option on the Guest Network to adjust AX features only on the home network. I turned it off on the home network to see if that helps any.
So here's the latest...
I've powered off all the gear, let it sit and then restarted it.
Again, ONLY on the Guest Network do I have this problem. Now, insead of my Kindle Fire TVSticks erroring out due to no internet, I now get random buffering of TV shows. When this happens, I log in from the phone app and I see that the Kindle Fire link status is down to something like 6mbs vs. 600+. Occasionally now while on the phone I'll see it disconnect and reconnect but definitely not as frequently as it did.
Everything hard wired... works fantastic. Everything on the home WiFi network... works fantastic. Just the guest network.