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Forum Discussion
RBR750 with Regular Guest WiFi Drops
Thought I had posted this within this forum but realized after another member posted it went to the main forum. I have an RBR750 with 2 satellites connected to Comcast via a self owned Netgear ca...
Same issue with my RBR750 and 2 satellites. This only happens when I run the satellites wired through a switch. If I plug the satellites wired directly into the RBR Router I don't get this issue.
I just upgraded to the newest firmware V4.6.5.14_2.0.54, same issue regular WIFI network runs great, cannot connec to the guest network at all.
I'm suspecting it has something to do with the guest wifi being run over a separate vLAN to separate the network traffic and make it a guest network?
I don't see anything in the documentation and I haven't sniffed the network though my switches to see if there is a vLAN being broadcast in there somewhere. Just a hunch, don't know what is going on with this issue exactly! It did seem to work on a few firmware's ago but I can't pin point when exactly.
interesting Pete.
My Satellites are connected to the router via wifi. I will disconnect my satellites and see if it occurs with just the router. I have my satelites to far away to connect via a wired ethernet connection. but your symptom sounds like ti gives an interesting clue. i wish that info could get back to the Netgear engineering group.
kevin
I've been having this problem non-stop since purchasing the product in July 2021 (a bit over 4 months ago). Since this product only has 1 main SSID, I was forced to use the Guest network for non-critical items. Everything on this guest network will experience periods of no internet access. In my experience it seems to be related to 2.4ghz band, but I do have 5ghz devices losing internet.
I'm always on the latest firmware (currently V4.6.5.14_2.0.54). I have 1 router and 1 satellite (RBR750 and RBS750). They are about 40 feet apart w/ 5G backhaul. I've had multiple calls to support but now out of their 3 month support window - all the usual settings changes (channels, MTU, full factory reset, etc...)
I've been seriously disappointed with this product. Following the thread in the hopes that there's a solution eventually posted.
Interesting that there's no many people that I've heard from that have had this problem and when i talked to support they said i was the only one. whch always left me thinking that it was a settign on my system. Just before my 3 months was up they offered a big discount on the extended warranty. so I bought it. Now that we've exhausted all th eoptions they told me they would replace it. but i highly doubt that it could be a hardware problem. so i doubt that replacing it will help. but i may do it just to rule out that its a hardware issue. I wonder how we can get this issue to the right person in Netgear so it gets the proper attention. ideas?
BTW I was going to just return the whole system and get something else but my main network just works so well throught the house and even in the back and front yard i really don't want to return it. So right now i took my old router and connected it to the satellite downstairs and made that a seperate guest network. it doesn't have the reach throught the house like my Orbi network has but its just for guests that come over.