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Forum Discussion
rbr750
Greetings, one of the satelites is shown offline. It has been in the same room of the house for about 8 months. I unplugged it for several minutes and plugged it back in and it still did not connect....
What Firmware version is currently loaded?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
Try syncing the RBS while in same room as RBR?
Swap Locations with the other RBS?
thanks, about 3000 sq ft. The RBS and RBR are both on the 2nd floor about 25ft away (2 rooms over) RBS is in a bedroom (office) and the RFR is in the family room. I tried bringing the RBS into the same room to sync, not sure if I am syncing correctly. I press the sync button on both and hold or release quickly?
Press once fully then release...
Last resort,
Factory reset the RBR and RBS. when you see the front pulsating WHITE, Power OFF for 2 minutes on the RBR and RBS. Leave the RBS OFF. Walk thru the setup wizard on the RBR using a wired PC and web browser. Check internet access with the RBR only. Wired and wireless.
When the RBR is back to ready, use the sync buttons on the RBS and RBR to sync the RBS. I would do this with the RBS in same room as teh RBR. 10 feet distance.
Tried that and it is still not syncing. I have another RBS downstairs and is has not lost connection.
I recommend you contact NG support and let them know what or having problems with.
You can open a support ticket here: