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Forum Discussion
RBR750
I have an RBR750 plus 3 RBS750 satellites. When I look at attached devices either online or via the app, I see an additional satellite but it has the same MAC address as my RBR750. Any idea why, could it cause issues and how do I remove it please (it's showing as connected so I can't remove it online)? I'm not as tech savie as some on this forum so please bear with me.
1 Reply
Or picture doesn't show the mac address.
What does the RBRs web page under Connected devices show?
What Firmware version is currently loaded?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wirelessly connected.Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
