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Forum Discussion
Banjo92673
Feb 06, 2024Aspirant
RBR750
Issue: Connecting to mQ camera app. How do I do all this as suggested by Chamberland support? Recommended Router Settings Note: If attempting to change any router settings yourself, be sure to ...
- Feb 06, 2024
Netgear Orbi meets all the requirements listed "out of the box" with the exception of allowing inbound ports through the firewall. I know of no other camera system that requires opening ports. And, none of the customer reviews mention doing this.
My advice: set it up following the directions that came with it and see what happens.
Banjo92673
Feb 07, 2024Aspirant
Thank you both for your quick replies. Yes, the MyQ is a camera for a garage supplied by Chamberlain. My RBR750 is on the “latest” firmware version V4.6.14.3. My modem is an ATT U-verse Modem. The key point is that for couple of plus years the camera worked fine. I spent an hour and a half with a MyQ technical support person and tried to reset it and reinstalled it many times. It was able to get connect to my WiFi but got hung up on a last step of renaming the camera. A separate support person told me that they have a firmware issue with the camera and it is it my WiFi. Still not working, I called again and got the message that I listed. (My network knowledge is novice at best).
Then I read both your replies and after reading that my WiFi should be able to handle the protocols, I decided to try a reinstall again. I brought the camera closer to my router upstairs (although the signal strength is excellent in the garage), deleted it from my Bluetooth list and went through the install process.….And behold - it worked. I unplugged the device and reconnected it in the garage and it still WORKED. Hurray.
So problem SOLVED, thanks to you two, but I don’t know why. The mystery if WiFi!?
Thank you again!
CrimpOn
Feb 07, 2024Guru - Experienced User
Glad it works now. I swear there is BIG SIGN on the wall at tech support, First... Blame the WiFi Router.
- Banjo92673Feb 07, 2024Aspirant
😁You are so right!
- FURRYe38Feb 07, 2024Guru - Experienced User
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡