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Forum Discussion
RBR750/RBS350 won't sync and have no way to update firmware
Over the last week or so my family has been increasingly complaining about the wifi performance dropping off significantly. I decided to take a look. I had never accessed my router via web browser - ...
FW for your system can be found here:
If the RBS get a IP address, you can log into the RBS web page at this IP address and update FW manually if needed. Manual FW instructions are given in the link.
champ_here wrote:
Over the last week or so my family has been increasingly complaining about the wifi performance dropping off significantly. I decided to take a look. I had never accessed my router via web browser - I've only ever used the app. I finally get into the router settings online and realize that neither of my two satellites are synced (and I'm not entirely sure they ever have been). I spent a few hours trying to unplug them, replug them in, wait for startup, then pressing sync button. I did this individually for both satellites. I eventually got one to turn blue and sync up to the router. That was very short lived. I went over to my computer and it said "out of sync". Then I decided to take a look at the firmware situation. According to the auto update function, the router is up to date. It has yet to allow me to update the satellites. I've tried rebooting everything. I've tried manually downloading and installing the firmware myself. Each time it failed and said to check the files (the file ends with .img and it IS for my satellite). Then I try to auto update again, now it says "service unreachable" for both my satellites. Now one of the satellites is missing the model number AND the firmware version. The other satellite has a firmware version for an entirely different product (FW version 4.6.3.16 - which says on the netgear website that its for RBK852). I ended up doing a full reset on each of the products. I attempted to redo all of it and tried to resync the satellites and even tried using an ethernet cable from the router to the satellites themselves. I do not know what else to do. I purchased this set from best buy around 3 months ago and it seems there is not really any support on it and its no longer being sold. What else can be done?
I had no idea I could do that with the satellites. I will try that after I try the other users (crimpon) solution of individual factory resets on the satellites. thanks for quick responses. I thought for sure it would take a few days to get help on this. I'll update with results after I try these things.
A 15 seconds button press on the reset button on back is recommended to factroy reset the RBS.
The first time I attempted this after unplugging them, removing them from the GUI (like Crimpon said), then replugging them in the same room as the router, the reset button didn't do anything. From plugging them in (and I did try this separately with both satellites), they would just flash white and have a solid green light for the power indicator led. I kept trying to unplug and try again. Eventually one of them let me try the sync process. After trying to sync this last time, the router had a solid white led, and the satellite had no light at all. That is currently where I am at in this process.
