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Forum Discussion
RBR750/RBS350 won't sync and have no way to update firmware
Over the last week or so my family has been increasingly complaining about the wifi performance dropping off significantly. I decided to take a look. I had never accessed my router via web browser - ...
After factory resetting each satellite, I cannot get either one to stop flashing white. Instructions on the GUI for setting up the satellites says to wait for it to be solid white. I attempted to sync anyways and the GUI repeatedly said "failed to sync". I noticed under the "attached devices" page, it showed up as connected to the router, even though it said it had failed (and still not sync'd). After trying to use update the firmware using Furrye38's solution, the satellites IP address that was listed under attached devices did not work. I attempted to update it again through the manual update button in the GUI, and it said it failed again. I tried clicking the update button below that and it opened up another page asking for credentials. I typed in my GUI login (admin and password) and I got an error - 401 Unauthorized.
edit: I want it to be known that I am not rushing through any of this. Between yesterday (Saturday) and today, I have spent almost 8 hours working on this and trying different things.
Are you attempting to sync the RBS while in same room as the RBR and pressing the sync button on the RBS and then select the WEB ui button or press the sync button on the RBR?
I'd also select the GENERATE new backhaul button Under Advanced Tab/Advanced Settings/Wireless Settings, then try to resynce the RBS.
I have one satellite plugged in and attempting to sync it to the router by using the GUI alone and following only its instructions.
edit: I am trying the generate button right now as I type this.
Ok.
Can also try to ethernet connect the RBS to the back of the RBR and see...
Before continuing, I connected an ethernet from the router to the satellite. I went back to my computer and the GUI said the backhaul was "good". I went back to the instructions you gave me and followed those all the way through. I got to the manual update screen, clicked the box next to my satellite model, clicked update. A window popped up with the IP address for my satellite. I typed in the credentials (it says in the instructions you gave me to use the same as the routers). It allowed me to type them in 3 times and then gives me the 401 error. I made sure the credentials are correct (and they are as I have been having to relogin to the GUI multiple times now and that still works). I rechecked to make sure the backhaul is still green, it is not. It's back to "out of sync".
edit: I also just now tried to use a different browser in case it was something goofy like that.