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Forum Discussion
RBR760 Network issues
I have an RBR760 with 2 satellites and I'm having a lot of connectivity issues. Many of my wifi devices will intermittently connect to the network with Internet. When I can't connect to the Inter...
What devices do you have connectivity issues with? All devices?
Do you have AX features activated on Orbi? Any AX devices in use?
What wired devices do you have in the network?
Is any of your satellites wired to the router?
Do you have AX features activated on Orbi? Any AX devices in use?
What wired devices do you have in the network?
Is any of your satellites wired to the router?
Connectivity issues are with all devices (even a wired TiVo).
I believe AX is activated if it is activated as a default setting. I don't believe I have any AX devices.
I'm using 2 wired TiVo boxes, a wired security system (which hasn't had connectivity issues), a wired SmartThings controller, wired telephone modem, a wired MoCA device for my TiVo network, and an ethernet switch to handle the extra wired devices.
None of my satellites are wired.
On the wired TiVo that is having issues: When it's connected via Ethernet, it sees the other devices on my network (through the MoCA network if you're familiar with that), but it doesn't get an internet connection. This allows me to watch on my other devices, but it only updates the guide info when I'm connected to the internet. To get around this issue, I disconnect the main TiVO from ethernet and connect it to the network via WiFi about once per week to download the info. Then I reconnect it to ethernet so my other TiVO boxes can connect to the main box and watch.
I don't believe the satellite distance is causing the issue. Even when the satellites aren't connected, I'm having the same connectivity issues.
Also note, I was using an older NightHawk router before I moved to the Orbi system and all of my devices were working normally.
So even with the RBS turned off the RBR is having issues here alone?
Does the front LED turn PINK at all when this happens?
Might try re-loading FW on the RBR, then factory reset the RBR and setup from scratch. Try default settings after the reset accept set up the wifi SSID name and password of course. Don't set up any Armor, SPC or Traffic Meter.
Might set manual channels, and 40Mhz only.
If the problem continues, you might return the system for another.
I may be able to try the reset after work tonight. The light on the router isn't ever pink, it's always operating without errors. On one of my resets, the satellite lights turned pink to indicate they weren't connected. When I reset again, they were working. When the satellites weren't working, the connectivity issues were the same.
This is actually the second router I have tried. The first one I bought wouldn't connect the satellites. I contacted Netgear tech support and they advised me to exchange them for a new unit. The first unit was having similar connectivity issues, so that leads me to believe it could be a setting I'm missing or possibly an issue with my modem?
MussMan wrote:.....
On the wired TiVo that is having issues: When it's connected via Ethernet, it sees the other devices on my network (through the MoCA network if you're familiar with that), but it doesn't get an internet connection. This allows me to watch on my other devices, but it only updates the guide info when I'm connected to the internet. To get around this issue, I disconnect the main TiVO from ethernet and connect it to the network via WiFi about once per week to download the info. Then I reconnect it to ethernet so my other TiVO boxes can connect to the main box and watch.
.....
Orbi is sensitive to IP loops, and devices that both use Ethernet and wifi can sometimes cause such loops. Do you have the possibility to disconnet those devices from your network and see if this will have any change to this issue.
