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Forum Discussion
thenewbguy
Dec 08, 2022Aspirant
Rbr760 not a fan of samsung phones
I recently got this orbi kit and my phones seems to never be able to connect to the 5ghz band. I'm using a sg21 ultra and a galaxy a71 both having the same issue.
thenewbguy
Dec 09, 2022Aspirant
Tried all those options, even standing directly next to the router with and without the satellite being on, no change
Phone is running android 12, one ui 4.1
Phone is running android 12, one ui 4.1
FURRYe38
Dec 09, 2022Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
- thenewbguyDec 09, 2022AspirantIt's a huawei ont. The wifi is turned off so there's no interference from that side
- FURRYe38Dec 10, 2022Guru - Experienced User
That would be good however if there is a built in router as well, I presume so if there is wifi, this could cause problems as well. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopTry option #2 first...
- thenewbguyDec 16, 2022AspirantThe actual issue is that android detects the region from the mobile network, my region apparently doesn't have the channels used by the orbi router and I can't change it as this option is locked in the admin panel.
Kinda dumb for such an expensive device