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Rikerrock's avatar
Rikerrock
Tutor
Apr 11, 2025

RBR8 with two RBS840 and Two RBS750 issues

So I have had this for some time  The satellites are all connected via wire and all switches are gigabit wired.  I have 500/500 fiber.  It tests this speed at the router. The GUI of the router is sl...
Rikerrock's avatar
Rikerrock
Tutor
Apr 12, 2025

What is RBR8? RBR should be RBR###

Sorry RBR840

What web browser are you using? Happens in other browsers? 

Tried with two browsers and a hardware unit called FING

 

What FW version is loaded on the RBR and all RBS? 

  Model Name Device Name Current Firmware Version Status
RouterRBR840Matrix0007V4.6.14.5No New Firmware Available
SatelliteRBS750Green RoomV7.2.6.21No New Firmware Available
SatelliteRBS750Theater RoomV7.2.6.21No New Firmware Available
SatelliteRBS840Family RoomV4.6.14.5No New Firmware Available
SatelliteRBS840Master BedroomV4.6.14.5No New Firmware Available

 

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

It's a frontier Fiber ONT;  Speed tested at that with a laptop is 500/500
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 

 

What is the size of your home?

Sq Ft? Approx 3400


What is the distance between the router

 

Router is in the garage.  One sate RBR840 is in family room approx 35feet from the router in the main room we hang out in.  Then a RBR750 is about 35 feet from the router and 35feet from the family room one on the other side of the house; forms like a triangle.  They on second story about 35 feet from the family room there is another RBR840 and a RBR750 about 35 feet from that on other side house.  Nothing is directly above each other.  All are hard wired.

and satellite(s)

 

️? 30 feet or more is recommended in between RBR

 

and RBS

 

️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌

 


What channel configurations are currently set on the router?  

 
Wireless Settings (GENERAL)
 
RegionNorth America
 
2.4 GHz ChannelAuto (8)
 
2.4 GHz Wireless mode:Up to 1147 Mbps
 
5 GHz Channel36 + 40 + 44(P) + 48
 
5 GHz Wireless mode:Up to 2402 Mbps

 

Region Selection
Region: 
Advanced Wireless Settings (2.4 GHz b/g/n/ax)
Enable 20/40 MHz Coexistence
Enable WMM (Wi-Fi multimedia) settings (2.4 GHz b/g/n/ax)
CTS/RTS Threshold (1-2347):  
Preamble Mode 
Transmit Power Control 
 
 
 
 
 
 
 
 
Advanced Wireless Settings (5 GHz 802.11a/n/ac/ax)
Enable WMM (Wi-Fi multimedia) settings (5 GHz a/n/ac/ax)
CTS/RTS Threshold (1-2347):  
Preamble Mode 
Transmit Power Control 

Try disabling the following and see:
Armor, IPv6, Smart Parental Controls or Circle, Traffic Meter.

All have been disabled before.

 

Has a power off for 1 minute then back ON with the ISP modem and router and satellites been performed since last update?

 

Yes


Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

 

Has been done prior

 

Has a factory reset and setup from scratch been performed since last FW update?

 

No.  Waiting to have time so family does not kill me with it down too long.

 

Thank you.

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 12, 2025

You need to downgrade the 750 series back to v.4 FW. V4 FW and v7 FW is not compaible between each other. 

I see NG has not released v7 FW for the 840 series to date either. 

 

Also for that size of home the router unit and maybe two RBS deployed should be enough. Having 4 RBS deployed may cause problems: https://youtu.be/UR0viMLISz4

Can you test with both RBS750s turned OFF for now?

 

If you think you need more then that, try reducing the power on the system on the RBRs web page from 100%  to 25%. Under Advanced Tab/Advanced Settings/Wireless Settings 

 

 

  • Rikerrock's avatar
    Rikerrock
    Tutor
    Apr 12, 2025

    Thanks. Will try what you said.

  • Rikerrock's avatar
    Rikerrock
    Tutor
    Apr 12, 2025

    I changed the firmware.  Things stayed the same.  I then lowered the power to 50 and it was also the same.

    Weird thing is that at the router speed is 500/500 (what I pay for)  When I do a speed test on my hardwired pc I get like 385/95.  If I factory default the router, will restoring my settings after (got several port forwarding) just put it right back to prior to the default?

    Thanks

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Apr 13, 2025

      Can you test with both RBS750s turned OFF for now?

      • Rikerrock's avatar
        Rikerrock
        Tutor
        Apr 13, 2025

         

        I can do that.  However, I'm wondering if I just have too much crap on my network?  I have a 16 4k swann security system, an amcrest 8 channel hd security system, a few other cameras, two wifi thermostats, many tplink wifi outlets and switches, 12 wifi smoke detectors to a hub, a samsung smart things hub, 2 tv streamers, four wifi computers/laptops 6 wifi leak detectors to two hubs, probably some other crap I can't think of.  Wondering if upgrading to a

        TP-Link Deco BE11000 Wi-Fi 7 Tri-Band Whole-Home Mesh Wi-Fi System, 3-pack would help ($400 at costco)?  Or a more powerful orbi?  Though less access points?  Just odd how the upload is way slower.  Side note, when I power cycled the router this morning, after it booted up I tested the speed on my desktop (wired) it was 500/500.  After a few minutes same test it dropped to 150/50.  Wifi was 200/100, but same thing, dropped. Right now, wired is 385/25.  Wifi is 23.5/10 and 15 feet away from an orbi.

        Thanks for the help/info.