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Forum Discussion
RBR840 keep dropping connecting
RBR840 Router and two satellites have all worked great for over a year using our old internet provider. Switched to Fiber internet, and now it won't stay connected. It works GREAT when working, but a...
Does the front LED on the RBR turn PINK when this happens?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
Has a power off for 1 minute then back ON with the ISP modem and router and satellites been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
If the system worked with the old ISP and not the new one, then something with the new ISP needs to be looked at on there side.