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Forum Discussion

JudiJett's avatar
JudiJett
Tutor
Jul 30, 2021

RBR850 - Disconnecting - Will moving router help?

I have the RBR850 with 1 RBS850.  I'm having the same disconnecting issues I've read about in this forum.  Tech support is in contact with me regarding the issue as I am not very tech savy and readin...
JudiJett's avatar
JudiJett
Tutor
Jul 30, 2021
Great, I'll move it tonight or tomorrow. Much appreciated!
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 30, 2021

Let us know how it turns out. 

  • JudiJett's avatar
    JudiJett
    Tutor
    Jul 30, 2021
    Will do, going to give it 24-48 hours to verify all is good.
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jul 31, 2021

      👍

    • Mikey94025's avatar
      Mikey94025
      Hero
      Jul 31, 2021

      If you're still having disconnection issues after relocating your Orbi, try setting your CTS/RTS Threshold to 2347 to maximize compatibility with older wireless devices:

      1. Go to the web admin portal at http://orbilogin.com/
      2. Click to the Advanced tab, Advanced left menu, Wireless Settings
      3. Set CTS/RTS Threshold to 2347 for both 2.4hz and 5Ghz networks
      4. Press Apply

      See if that helps.  If problems still persist, next try disabling AX mode for the 2.4Ghz band:

      1. Go to http://orbilogin.com/
      2. Click to hte Advanced tab, Setup left menu, Wireless Setup
      3. Uncheck "Enable 2.4G" under the top Enable AX section
      4. Press Apply