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tigerisak's avatar
tigerisak
Guide
Mar 19, 2020

RBR850 - Major issues with packet loss

Hi. Im having major issues with what I believe is packet loss. When trying to WFH now in Corona-times I discovered that my brand new Orbi isnt super stable when using - Aircall, Zoom or FaceTime. It ...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Mar 19, 2020

Downgrade to v3.2.9.2 then let the system get pushed to v10.11...Factory reset then set up from scratch. 

 

What is the Mfr and model# of the ISP modem the NG router is connected too?

  • tigerisak's avatar
    tigerisak
    Guide
    Mar 19, 2020

    Tried to downgrade. Got "Firmware upgrade failed. Please check your file."

    The ISP router which is in bridge mode is an Sagemcom F@st 3890.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Mar 19, 2020

      And you did unpack the .zip file correct? 

      What browser are you using? Try IE11 or Firefox or Opera...

      • tigerisak's avatar
        tigerisak
        Guide
        Mar 19, 2020

        A rookie mistake. Didnt unzip it first. Sorry for that. I will try to run the services after I downgraded and get back.