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Forum Discussion

tigerisak's avatar
tigerisak
Guide
Mar 19, 2020

RBR850 - Major issues with packet loss

Hi. Im having major issues with what I believe is packet loss. When trying to WFH now in Corona-times I discovered that my brand new Orbi isnt super stable when using - Aircall, Zoom or FaceTime. It ...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Mar 19, 2020

Downgrade to v3.2.9.2 then let the system get pushed to v10.11...Factory reset then set up from scratch. 

 

What is the Mfr and model# of the ISP modem the NG router is connected too?

tigerisak's avatar
tigerisak
Guide
Mar 19, 2020

Tried to downgrade. Got "Firmware upgrade failed. Please check your file."

The ISP router which is in bridge mode is an Sagemcom F@st 3890.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Mar 19, 2020

    And you did unpack the .zip file correct? 

    What browser are you using? Try IE11 or Firefox or Opera...

    • tigerisak's avatar
      tigerisak
      Guide
      Mar 19, 2020

      A rookie mistake. Didnt unzip it first. Sorry for that. I will try to run the services after I downgraded and get back.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Mar 19, 2020

        Sounds good. Let us know. 

        tigerisak wrote:

        A rookie mistake. Didnt unzip it first. Sorry for that. I will try to run the services after I downgraded and get back.