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Forum Discussion
RBR850 - no access to interface
I have an RBR850 WiFi 6 with one satellite. I have a lot of smart home devices on the nework (over 80) As of a few days ago, I cannot access the router interface via iPhone app nor can I access ...
What Firmware version is currently loaded?
What broswer are you using?
Has a factory reset and setup from scratch been performed since last FW update?
I don't know the exact firmware number as I cannot access it currenlty. But, when I last checked 4 days ago, it said firmware was up to date.
I have tried Edge, Chrome, Orbi iPhone App.
I have not done a factory reset as it's kind of a last effort measure. As I said, my network with over 80 Wifi devices is up and running and no issues. Problem is lack of access to the interface.
I know I have to reboot all and have all wifi devices reconnect but was trying to see if this was reported before.
As an aside, the main router light has remained on solid white. I read somewhere on this forum this might indicate a set up that has not completed. I don't understand why and how as eveything has been well for over a month.
I recommend a reset and setup from scratch on the RBR and RBS. Press the reset button in for 15 seconds then release. Walk thru the setup wizard with a wired PC. I would not enable Armor at the end.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
I would do this. Turn OFF the RBS. Disconnect the RBR from the ISP Modem/ONT.
Factory reset the RBR by pressing the reset button for 15 seconds then release and connect 1 wired PC to the RBR. Use a web browser and see if you can access the RBR web page at 192.168.1.1.If you can access the RBRs web page, Set up the RBR using same SSID name and PW and all of your wireless devices should reconnect.
I can confirm these steps did not resolve the issue for me. I think I've narrowed down what actually is causing this problem. It seems to only happen when using the mobile apps to access Orbi settings. Let me repeat that, it ONLY happens if you use the mobile app. If you switch to only using a web browser to connect to your router and access your settings page then it never happens. This makes me think that the mobile apps are opening connects on the router and never closing them eventually leading to an OOM situation or maxed out connections and thus failing to accept new connections. For everyone else try uninstalling the mobile app, reboot your router, then only access settings through a browser. You'll likely never have the issue again. Netgear, this means someone needs to fix the mobile apps.