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Forum Discussion
RBR850 - no access to interface
I have an RBR850 WiFi 6 with one satellite. I have a lot of smart home devices on the nework (over 80) As of a few days ago, I cannot access the router interface via iPhone app nor can I access ...
I think I have it figured out - at least this is what worked on my device (iPhone 10, software version 14.1):
1. Delete any and all Netgear apps - I had the Orbi app (home system) and Nighthawk app (cabin system)
2. Download the Orbi app from app store
3. Open app from device, NOT from app store
4. Follow prompts (e.g., allow network access, allow location access, etc.)
5. Sign in - interestingly the old sign in (email address and Netgear password) no longer works, I had to sign in with the admin account information and password as if I was logging in from my computer's web browser
Once signed in you should have access to all the same features as you did previously. My guess with the iOS14.x upgrades there are some changes to security that are creating these issues.
Yes Apple has put some new features in to iOS 14.x Sounds like NG has also adjusted for this.
Thanks for letting us know. Hopefully this helps others.
skeelo wrote:I think I have it figured out - at least this is what worked on my device (iPhone 10, software version 14.1):
1. Delete any and all Netgear apps - I had the Orbi app (home system) and Nighthawk app (cabin system)
2. Download the Orbi app from app store
3. Open app from device, NOT from app store
4. Follow prompts (e.g., allow network access, allow location access, etc.)
5. Sign in - interestingly the old sign in (email address and Netgear password) no longer works, I had to sign in with the admin account information and password as if I was logging in from my computer's web browser
Once signed in you should have access to all the same features as you did previously. My guess with the iOS14.x upgrades there are some changes to security that are creating these issues.
I have trhe RBK853 and have been seeing the very same thing, if i leave it a bit, say a day or so I cannot get to the admin interface, I also cannot get on the orbi app, I use the Orbi App on Android not on IOS.
I notice I can ping the router no problem and a port scan shows its still listening on port 80 and 443 but no way to connect to it at all. Other than that everything operates as expected Wifi doing what it does internet fine etc just no management and no use of the features I nwant to use in terms of shuttings kids internet off etc when i want as the app is unresponsive.
If I reboot it lets me in again, but again only for a day or so (sometimes just hours)
Its almost like the web server for the interface is crashing.
K
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?Has a power off for 1 minute then back on been performed since last update?
Has a factory reset and setup from scratch been performed since last FW update?What browser are you using?
Try a different browser.
kevinroy1974 wrote:I have trhe RBK853 and have been seeing the very same thing, if i leave it a bit, say a day or so I cannot get to the admin interface, I also cannot get on the orbi app, I use the Orbi App on Android not on IOS.
I notice I can ping the router no problem and a port scan shows its still listening on port 80 and 443 but no way to connect to it at all. Other than that everything operates as expected Wifi doing what it does internet fine etc just no management and no use of the features I nwant to use in terms of shuttings kids internet off etc when i want as the app is unresponsive.
If I reboot it lets me in again, but again only for a day or so (sometimes just hours)
Its almost like the web server for the interface is crashing.
K
