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sas123's avatar
sas123
Star
Nov 04, 2020

RBR850 - no access to interface

I have an RBR850 WiFi 6 with one satellite.  I have a lot of smart home devices on the nework (over 80)   As of a few days ago, I cannot access the router interface via iPhone app nor can I access ...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Nov 10, 2020

And when did you first notice this problem? 

RafS 

RafS's avatar
RafS
Apprentice
Nov 10, 2020

I first noticed this about 10 days ago.  Comcast is the provider and the modem is a Netgear CM1100.  Orbi is running firmware 3.2.16.6. 

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Nov 10, 2020

    Ok, thank you.

    • bikerapn's avatar
      bikerapn
      Aspirant
      Nov 10, 2020

      OK - I reset and reconfigured my router this afternoon.  All is back up and running so we'll see if it hangs up again in the next day or too.  My Armor status however did not come back and it says inactive and wants me to subscribe again.  Bitdefender is working on that.  I have opened a case with Netgear - it took a little bit for them to understand exactly what was happening but now they do.  I provided a link to this thread as well to them so we'll see what comes of that.

       

      Andy

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Nov 10, 2020

        Thanks for that additional information. Makes we wonder if Armor could be a factor. I don't run Armor on mine. 

         

        Glad you made contact with NG.