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RBR850 - no access to interface
I have an RBR850 WiFi 6 with one satellite. I have a lot of smart home devices on the nework (over 80) As of a few days ago, I cannot access the router interface via iPhone app nor can I access ...
Brand new RBK853 unboxed and installed on Tuesday 10th Nov. RBR850 is running in Router mode, with PPPoE ISP connection. All devices updated to V3.2.16.6_1.4.4 immediately after setup completed. On Thursday 12th Nov, devices were able to connect to WiFi but there was no internet. Orbi app on Android connected to WiFi would not connect and devices connected to WiFi could not access the router admin web page (router IP address is 192.168.63.1). Router LED was purple. I have had 3 different devices performing PPPoE on this connection previously and have never had an issue with any of them. Logs from some smart devices show they lost connectivity to the cloud around 10pm on Wednesday 11th Nov, so the RBR850 ran for less than 36 hours before apparently having this issue. Rebooted RBR850 and all has been working ok since (approx 17 hours).
- When did the issue start to happen? Was it only after updating the firmware v3.2.16.6? Less than 36 hours after installation
- Router IP (192.168.1.1 or 10.0.0.1) 192.168.63.1
- Firmware version V3.2.16.6_1.4.4
- App version Android app V2.6.4.1265
- Android / iOS version Android v11
- Network Setup RBR850 in router mode with PPPoE, 2 satellites both connected, Armour not enabled
- Router LED status if issue re-occur Purple
dmbooth sas123 FarmerBob1 bikerapn kevinroy1974
Not sure if this will be of any help, however something to try and see:
dmbooth wrote:. . . so the RBR850 ran for less than 36 hours before apparently having this issue. Rebooted RBR850 and all has been working ok since (approx 17 hours) . . .
Yesterday they released 3.2.16.22 firmware that for me fixed many things, mainly accessing the RBR from hardwired and WLAN devices and through the Orbi App. To install the new FW you'll need to download it from FW v3.2.16.22 and what I needed to do was Power Cycle the RBR to gain access to the RBR so I could update. Update the RBSs first, then the RBR, "always". But that's once you, it sounds like, finally connect to the Internet.
Who is your ISP? Do they use a Tagged VLAN on the WAN connection? Mine connected to my ONT with Centurylink as my ISP requires a Tagged 201 VLAN on the WAN connection in addition to the PPPoE login. When I redo the setting on my RBR and forget the Tagged VLAN I the pink light on the RBR and no Internet connection. While the LAN and all the devices on it work as they should, but have no Internet connection.
