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Forum Discussion
RBR850 - no access to interface
I have an RBR850 WiFi 6 with one satellite. I have a lot of smart home devices on the nework (over 80) As of a few days ago, I cannot access the router interface via iPhone app nor can I access ...
I have an RBK753 that I've been using for almost six months, now running firmware V3.2.17.12_1.4.14. Yesterday I suffered the same issue that you have been discussing -- no connection to the router on the Orbi app (both iPhone and iPad), no connection via browser on either a Mac connected to the router by ethernet or one connected wirelessly, either at Orbilogin.com or at 192.168.1.1. All of my devices appear to be working fine. The only recent changes that I can think of is that I changed the CTS from 64 to 2347 earlier in the week and yesterday morning I was suffering from excessive content blocking of Google search results on the Mac connected wirelessly so I removed Bitdefender from it.
Try different wired devices along with different browsers to access the RBRs web page?
Power OFF the ISP modem and RBR for 30 seconds then back ON then try to access the RBRs web page?
Not yet. I'm going to sit on it for a while (as long as everything else is working) and see if it comes back on its own. If I have a problem, I'll shut off the power and boot it back up to see if that restores connectivity.
I've been using this RBK753 for almost half a year now and I'm impressed with the range, and with the speeds at the edges of the range (I have to use it daisy-chained because of the layout of our house) but there are annoying things like this, and like a few 2.4ghz devices losing connectivity or running into DNS problems (which has let me to try the CTS setting adjustment), which give me pause as to whether to recommend it to anyone else. I don't seem to have problems with "major" devices such as the Macs, the PC, Roku, TiVo, the iPads or the like, but devices such as the Honeywell thermostat, the Hunter irrigation controller, the Ring security camera, one or two smart speakers -- those drop connectivity too often and restore it only after a reboot of the RBR. (I've already disabled AX on the 2.4ghz band.) This latest issue -- being unable to access the interface either through the app or through a browser -- just seems to have popped up out of the blue and is another annoyance. We'll see if it grows into a problem.
Ya, been some people talking about that. I would also try a factory reset on the RBR as well and setup from scratch using a wired PC and web browser if that has not been done since last FW update. Try a different browser as well. I use Edge for Windows when setting up router systems.
I have the same issue.
Using the RBR850. No access to web interace via browser/phone app.
Restarting/power cycling the router allows access for a few minutes and then i am locked out.
Is this more a hardware problem? Seems very prevalent.
Has anyone come up with a permanent solution? It's quite ridiculous that a restart/power cycle is needed jsut to access the web interface. Can Netgear get their act together?Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch.
I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
Sean_Orbi_dude wrote:
I have the same issue.
Using the RBR850. No access to web interace via browser/phone app.
Restarting/power cycling the router allows access for a few minutes and then i am locked out.
Is this more a hardware problem? Seems very prevalent.
Has anyone come up with a permanent solution? It's quite ridiculous that a restart/power cycle is needed jsut to access the web interface. Can Netgear get their act together?Thank you - Yes factory reset attempted and no go.
Things tried and failed to fix:
- Factory reset (pin in back, power light green --> amber flashing)
- Power cycle (modem + orbi router)
- RMA router+satellite (ie unlikely hardware issue)
- Login attempts on multiple devices/OS's including iOS and windows 10 on both wireless AND wired (direct to router Cat 5e cable)
- Manual firmware update within that 3min i have within the router admin page, currently on : V4.6.3.16_2.0.51; Post manual update 1x power cycle repeated. (2min off modem+router then turn on again)
Pls help. It's a real pain to restart/reboot router. I have timed it - the failure occurs after only 3min post-reset.
IE reset --> can login via windows 10 comp via cable AND iOS orbi app --> total duration 3min then it stops working.
? Some software loop clogging the system ?
Sometimes if i leave the 192.168.1.1 tab open after it fails, it will show part of the web interface and then stop.
