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Forum Discussion
RBR850 - Poor download speeds on Wi-Fi
Hi guys, Having some serious issues with download speed when on Wi-Fi. Have 500/500 Internet link and when I use cable connected directly to router i get about that so just Wi-.Fi that's affected...
Thanks for the tips and advice!
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Inteno XG6846
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Using CAT 6 STP
What is the size of your home? Sq Ft?
2600
What is the distance between the router and satellite(s)?
Over 30 feet
Does this happen with the RBS turned OFF?
Yes
Does this happen with both wireless and wired devices?
Only when on wireless (wired gives full up/down speeds)
Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Tried changing them around, no change.
Be sure to disable any MAC Address randomizers on phones and pads while at home:
Tested this, no change.
Also, did a test where I disabled main Wi-Fi and enabled IoT wireless network (forced 5Ghz) - same results as with the main Wi-Fi.
Mickesj wrote:
Thanks for the tips and advice!
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Inteno XG6846
This checks and indicates there is a router built in here. Is this bridged or in router mode?
FYI:
This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Try option #2 first...
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Using CAT 6 STP
What is the size of your home? Sq Ft?
2600
For this size of home, the RBR and just one RBS would be needed. Maybe two with power settings set to 50%.
What is the distance between the router and satellite(s)?Over 30 feet
Does this happen with the RBS turned OFF?
Yes
Does this happen with both wireless and wired devices?Only when on wireless (wired gives full up/down speeds)
Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.Tried changing them around, no change.
Be sure to disable any MAC Address randomizers on phones and pads while at home:
Tested this, no change.
Also, did a test where I disabled main Wi-Fi and enabled IoT wireless network (forced 5Ghz) - same results as with the main Wi-Fi.
Points to maybe something with the wifi device. When speed testing, make suure that when you are near the RBR or RBS, disable the wifi radio on the wifi device for 5 seconds then re-enable it then speed test. This ensures the wifi device locks on ot the nearest signal for best speed test performance.
Last app I had was WiFi Sweetspots however not sure if that app works anymore.