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Forum Discussion

Flbrit's avatar
Flbrit
Tutor
Nov 12, 2020

RBR850 / AX6000 internet issues

Hi,   In the last few days I have been experiencing some connectivity issues that actually are exactly the same as I have had before (in March 2020) and eventually Netgear admitted it was an issue ...
Flbrit's avatar
Flbrit
Tutor
Nov 12, 2020

Hi,

 

The modem is in bridge mode and the firmware version that my router says is V3.2.16.6_1.4.4

 

I have done a factory reset and setup from scratch after the manual FW update I did back in March but I have not done it recently.

 

Thanks Sean.

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Nov 12, 2020

You can try another reset and see. I would power OFF the ISP modem as well for 1 minute then back ON. If this doesn't resolve this, put the modem back in to router mode, disable ALL wifi radios on the modem, then confgure the RBR for AP mode and see if this changes the behavior...

  • Flbrit's avatar
    Flbrit
    Tutor
    Nov 16, 2020

    Thanks, I will try the power off and setup again, the last time this happened I was advised to try the Orbi in AP mode but it did not fix it.

    • ssylvan's avatar
      ssylvan
      Guide
      Dec 04, 2020

      I'm also having this same issue. I guess the firmware was broken in the recent update perhaps?

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Dec 04, 2020

      You can try v22 FW and see. After that try router mode on the modem with the RBR in AP mode. IF the problem still seems to heppen, possible this maybe an ISP issue as well. Sometihing to check with the ISP service as well to ensure all is good there. Seen others post that sometimes its the service or the ISP hardware.

      Flbrit wrote:

      Thanks, I will try the power off and setup again, the last time this happened I was advised to try the Orbi in AP mode but it did not fix it.

       

      • Flbrit's avatar
        Flbrit
        Tutor
        Dec 05, 2020

        Thanks for the answers, it is still not working.

        I am confident it is a firmware issue, it is doing exactly the same as it did the last time the firmware broke it.

        Only difference now is I am out of support and so I can't get help from Netgear.

        It is not the ISP, I still have their WIFI router and if I plug that in then it all works.

        FW is now on 3.2.16.22_1.4.9

        Is there a way I can rollback the FW and then stop it from auto-updating?

        Thanks