RBR850 // Devices not shown in Device Manager

Question

Hi All--&nbsp;I can no longer see "Attached Devices" when I go into the Orbilogin Admin portal, nor on my iPhone Orbi app. On the Orbi app, I get an error that says, "Sorry, your device list failed to load. Please try again later." &nbsp; I also am having a hard time administering Parental Controls.&nbsp;Any thoughts on how to fix these situations?&nbsp;Thank you.&nbsp;

FURRYe38 · Answer

What Firmware version is currently loaded?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.&nbsp;
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Be sure any MAC Address randomizers are disabled on phones and pads:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
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Be sure Orbi app is up to date as well:
https://community.netgear.com/t5/Orbi-App/New-Orbi-App-Versions-and-Updates/td-p/2308199/jump-to/first-unread-message
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What browser are you using? Try MS Edge or Firefox or Opera.
Be sure to clear out all browser caches before entering the RBRs web page.
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Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?Be sure to restart your network in this sequence:Turn off and unplug modem.Turn off router and computers.Plug in and turn on modem. Wait 2 minutes for it to connect.Turn on the router and wait 2 minutes for it to connect.Turn on computers and rest of network.
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Has a factory reset and setup from scratch been performed since last FW update?&nbsp;A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-routerI would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.Press the back reset button for 15 seconds then release.&nbsp;https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settingshttps://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-System

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RBR850 // Devices not shown in Device Manager

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