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Forum Discussion
Solved
RBR850 / RBS850 losing internet connection from Modem
I'm also experiencing disconnections of the RBR850 from the internet, roughly every few days. Some details: - The RBR850 is connected to a modem which I know is still providing an internet connecti...
Update:
Firmware update worked (manually)
I'm such a dummy.
I didn't realize that there were TWO firmwares, one for the router and one for the satellite.
They are not the same file, and my error message above was because I was trying to install the router firmware update onto the satellite.
Anyways, I downloaded two firmwares, one for router, one for satellite.
I installed the satellite first
Then the router, as recommended.
Both installed, as you can see below.
And now I will wait and see if this fixed the problem of lost internet connectivity. Will let you know.
But please Netgear, we really should not have to go through this to update our firmware and have a stable internet connection. I should be able to do this from the Orbi app.
Thanks for the help of both the experts who contributed above. Really appreciate the goodwill people show in helping others. 🙂
if you can have your router AND a computer connected to your modem, its not just a modem. Its a modem/router combo device. it can cause a double nat. A double nat happens when you cascade more than 1 router.
https://kb.netgear.com/30186/What-is-Double-NAT
Fixes? There’s 3 options but only use 1.
1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions.
2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-Mode
also, I wouldn't recommend updating over wifi or using the app. When we see corrupt firmware issues, it tends to be from people who updated over wifi or using the app. have you tried doing it with a hardwired in pc/laptop?
Also, one mistake I see is sometimes people trying to use the router firmware on the satellites. Make sure you're using the firmware for the satellites on the satellites (for the manual update)