NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
RBR850 / RBS850 losing internet connection from Modem
I'm also experiencing disconnections of the RBR850 from the internet, roughly every few days. Some details: - The RBR850 is connected to a modem which I know is still providing an internet connecti...
Update:
Firmware update worked (manually)
I'm such a dummy.
I didn't realize that there were TWO firmwares, one for the router and one for the satellite.
They are not the same file, and my error message above was because I was trying to install the router firmware update onto the satellite.
Anyways, I downloaded two firmwares, one for router, one for satellite.
I installed the satellite first
Then the router, as recommended.
Both installed, as you can see below.
And now I will wait and see if this fixed the problem of lost internet connectivity. Will let you know.
But please Netgear, we really should not have to go through this to update our firmware and have a stable internet connection. I should be able to do this from the Orbi app.
Thanks for the help of both the experts who contributed above. Really appreciate the goodwill people show in helping others. 🙂
Thanks so much. You are right, they are (most likely) separate issues, but I found both ideas really useful to consider, and I have a whole separate chat with some colleagues now on the NAT issue. More on that perhaps later, but for a long time, I have never had any issue with the Mac being on one IP from the Livebox Modem and the Netgear being on another (which then issues 10.0.0.X style IP addresses). I would think tons of people would have problems with their router to ISP modem connections if we always had to figure out bridge mode, NAT, DHCP settings, etc...maybe I'm super naive, but it strikes me that router companies would have to make that quite foolproof...just connect your router to your modem and the router does the rest (but I'm probably naive 🙂
Onto the good advice you give about firmware updating. In fact, I did exactly that already 🙂 . I connected directly to the Orbi router with ethernet and had a browser interact directly with the RBR850 router. I tried to manually update the firmware of the satellite, after I separately connected through a smaller window to the satellite RBS850. Then I tried to manually install the firmware. No go. Did not work. I will try again. you mentioned that you connected your ethernet line to the satellite not the router- would that make a difference?
About the Livebox, it's in French (I'm based in France at the moment) :-). But it does get the fibre line input. So there is no way around the Livebox.
This is a link to the manual:
In any case, so appreciative of the advice.
I'll give the hardwired connection and manual firmware update another shot, but this time with the a connection to the Satellite.
Just to follow-up.
- I connected directly (ethernet) to the RBS850 satellite.
- Opened browser interface to the RBR850
- Went into Manual Update of Firmware, of just the satellite first as manual instructs, using the latest firmware Netgear offers for the RBR850
But the procedure failed again.
You can see the message below.
Question: is it risky to update manually the Router first and not the satellite?
Update:
Firmware update worked (manually)
I'm such a dummy.
I didn't realize that there were TWO firmwares, one for the router and one for the satellite.
They are not the same file, and my error message above was because I was trying to install the router firmware update onto the satellite.
Anyways, I downloaded two firmwares, one for router, one for satellite.
I installed the satellite first
Then the router, as recommended.
Both installed, as you can see below.
And now I will wait and see if this fixed the problem of lost internet connectivity. Will let you know.
But please Netgear, we really should not have to go through this to update our firmware and have a stable internet connection. I should be able to do this from the Orbi app.
Thanks for the help of both the experts who contributed above. Really appreciate the goodwill people show in helping others. 🙂
Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡Update:
Netgear RBR850 lost internet connectivity again, just as before.
This is despite the firmware update documented in this thread.
No other device was attached to the Modem at the time, strictly the ethernet link from the modem to RBR850, which has worked fine for roughly the first 8 months of operation.
The RBR850 receives an IP address from the modem, and then creates local (10.0.0.X) addresses for the various devices. No clue why it started to lose connectivity, and I have verified that the modem is still providing access to the internet.
So unfortunately the original issue is still not resolved.
