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RBR850 / RBS850 losing internet connection from Modem
I'm also experiencing disconnections of the RBR850 from the internet, roughly every few days. Some details: - The RBR850 is connected to a modem which I know is still providing an internet connecti...
Update:
Firmware update worked (manually)
I'm such a dummy.
I didn't realize that there were TWO firmwares, one for the router and one for the satellite.
They are not the same file, and my error message above was because I was trying to install the router firmware update onto the satellite.
Anyways, I downloaded two firmwares, one for router, one for satellite.
I installed the satellite first
Then the router, as recommended.
Both installed, as you can see below.
And now I will wait and see if this fixed the problem of lost internet connectivity. Will let you know.
But please Netgear, we really should not have to go through this to update our firmware and have a stable internet connection. I should be able to do this from the Orbi app.
Thanks for the help of both the experts who contributed above. Really appreciate the goodwill people show in helping others. 🙂
Thanks Furry.
I suppose there may have been some issue as I docked my Mac and undocked it, effectively switching it's internet network and IP from NG (10.0...Z) to modem (192.168...Z).
But in the MacOS world, all of my past experiences and what I have read suggests this works just fine...MacOS prioritizes upon such a switch and based on preferred order I have set, and it knows to use modem/ethernet for internet access, but then use wifi for Airplay, Airdrop, etc.
That has worked perfectly for years, at home, at work.
The disconnecting NetGear Router started relatively recently.
Let's see...
I don't believe that would effect the RBR loosing connection with the modem.
Something you can help us with. Open up the RouterIPaddress/debug.htm.
If you can check this on a daily basis and let us know if you see the Uptime change on the RBR. Also please give CPU and memory usage values if you can. If the RBR is loosing the connected to the modem by chance, the RBR could be rebooting randomly. The uptime value will show the RBR rebooted for unknown reasons.
Ok.
but where would I find this RouterIPaddress/debug.htm?
Do I look at a log on the interfaces of the router? modem? both?
Yes just look the debug web page in a browser.
fontygal wrote:Ok.
but where would I find this RouterIPaddress/debug.htm?
Do I look at a log on the interfaces of the router? modem? both?
Here are some instructions to find the IP address of your router: http://support.routercheck.com/Netgear/Orbi+Satellite/GetIPAddress-0.html. Once you have the IP address, in your browser and visit "[the IP address you found]/debug.htm".
