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Forum Discussion
RBR850 / RBS850 losing internet connection
My system was working really well with software release V4.6.7.13, and after getting a new update (V4.6.8.2) few weeks ago, my system has been very unstable where devices sitting next to the 2 satell...
What FW version is currently loaded now?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
Do you happen to have Email logging enabled?
Thanks for your response.
Currently firmware V4.6.8.2 loaded on both the Orbi router and the 2 satellites.
The modem is a Motorola MB8600 and I have that connected directly to my Orbi router. My service provider is Xfinity and I have 700mbps service.
My house is ~4500 sq ft, and the distance between the RBR and two RBS is 40 to 45 ft, and the backhaul connection status is GOOD for both. I tried using just a router with 1 satellite and did not get good coverage across my property, which is why I bought the router + 2 satellites.
Not sure I have the email logging enabled, I will follow the instructions you provided and will enable it if it is not already enabled.
One last point, as I mentioned in my first note, the older version of the Firmware V4.6.7.13 was very stable and worked great.
I have that release and I installed manually, but 24 hours later I got the latest FW version installed automatically, I wish there is the option to disable automatic updates.
Thanks for the help
Yes I believe v.13 was last good working version that I also experienced with out these mysterious reboots.
Let us know if you can eanble Email logging and observe.
I have mine set for Daily at 6AM.
My RBR850 has been now online for over 24 hours with out any reboots, with email logging enabled, as before I was seeing reboots happen around every 6-8 hours with email logging disabled.
- Thank you. How do I enable email logging, I could not not figure it out.
What happens if you set 50% transmit power on the RBR?
- I have not tried that. But wouldn’t affect the connection between the Router and the satellites?