Forum Discussion

Aspirant

Feb 12, 2021

RBR850 and Amazon Alexa and Cisco IP phone

Hi, I have had my Orbi for months now with a Bose soundbar 700 with Alexa and an Amazon Alexa Show. I also have a Cisco IP phone connected to work via vpn. Everything has worked wonderfully for 6 mon...

Compguymn

Aspirant

Feb 13, 2021

Hi. I’m running an Aaros surfboard 8200 with Mediacom cable 1gb service. Router firmware is 3.2.16.22. I tried auto updating firmware but it doesn’t recognize there is a newer .17 version out there. Home is 3000 sq ft with router on bottom floor northwest corner and RBS on middle floor northeast corner.

I will try your ideas one at a time to see if one may work.

Again nothing in my environment has changed. Firmware was on auto update so that could have changed.

FURRYe38

Guru - Experienced User

Feb 13, 2021

You can manually update to v12 at somepoint as well:

https://community.netgear.com/t5/Orbi-AX/New-RBR850-RBS850-Series-Firmware-Version-v3-2-17-12-Released/m-p/2043132/highlight/true#M11376

Compguymn
Aspirant
Feb 22, 2021
I am updating the firmware mannually today then will monitor. A frustrating situation.
- FURRYe38
  Guru - Experienced User
  Feb 22, 2021
  I'd probably do a factory reset and setup from scratch after the update if the problem continues.
  - Compguymn
    Aspirant
    Feb 22, 2021
    The test was short lived. The issues are still present. Will have to wait for the weekend when computers are not in use to start from scratch.