NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

dropped-web's avatar
dropped-web
Follower
Nov 23, 2024

RBR850 and latest firmware 7.2.6.31 dropping internet connection

I recently updated by RBR850 to the latest firmware version 7.2.6.31 via the orbi app, as directed by the email sent on 11/15 from netgear. Since the update, the RBR850 loses connection with my fiber modem every 2 to 3 days. I can either reboot the RBR850 or the fiber modem, and the connection will re-establish. I wasn't having any issues with dropped connections prior to the update. 

 

Is anyone else having this issue? Any ideas for a work around? Back port to a previous version?

 

Thx.

 

1 Reply

  • Ya ,v31 hasn't been good for users. If you downgrade, downgrade the RBS first, the RBR lastly.

    You'll need to factory reset and setup from scratch. Be sure to disable the Auto update check soon after so the system doesn't update back to v.31. 

     


    dropped-web wrote:

    I recently updated by RBR850 to the latest firmware version 7.2.6.31 via the orbi app, as directed by the email sent on 11/15 from netgear. Since the update, the RBR850 loses connection with my fiber modem every 2 to 3 days. I can either reboot the RBR850 or the fiber modem, and the connection will re-establish. I wasn't having any issues with dropped connections prior to the update. 

     

    Is anyone else having this issue? Any ideas for a work around? Back port to a previous version?

     

    Thx.