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Solved
RBR850 blocking certain websites
Hi, fellow Orbians! I had an older Orbi system (AX4200) and was gifted this RBR850 (AX6000) kit. It was fully installed and going about our business until I wanted to source parts to build a chic...
Amazing how people don't want to listen.
Worth reading:
Potentially related:
- Why is Akamai Blocking Me? Part 2 - Penetration Testers, Bug Bounty Hunters and Security Researchers
- Why is Akamai Blocking Me? Part 3 – Partners Performing Web Scraping Activity
Part 2 should be easy to answer (unless the recent user which got the same public IP address triggered this)
Part 3 might be caused by malware or similar.
You won't get anywhere wasting Comcast/Xfinity helpdesk resources.
Well, I thought I had fixed it with the MAC address error since Home Depot was accessible again, however I just went to pay a bill and got the same error on the Macy's website. I tried Home Depot again and it's blocked again too.
I did not do the clean sweep reset last night like I said I would so I'll still have to try that, I guess.
Do others have problems with their RBR850? Maybe I should just swap this one out?
I did not do the clean sweep reset last night like I said I would so I'll still have to try that, I guess.
Do others have problems with their RBR850? Maybe I should just swap this one out?
If you turn off the CM modem and RBR, then disconnect the RBR from the CM modem, connect up this one ethernet connected PC to the back of CM modem, power ON the CM modem, give about 2 minutes, can you access these web sites that have been giving problems?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
OK, something really strange is going on.
I did exactly what you told me to, the steps, in order and followed the instructions for the link. My PC is currently connected directly to the CM.
I could not get the modem to connect so I reset the static IP address on my workstation and rebooted. I could not initially get to 192.168.100.1 but it would not let me log in. I had to RESET the modem. Once I did I was able to get to sites like Facebook or CNN but not much else. It took about 10 tries to get to this post. The modem's admin console keeps resetting itself and asking me to log in again. After about 5 or 6 logins I got this:
Now about 5 minutes in it seems like I can get to Home Depot, Macy's, and the other problematic sites just fine.
Here is the current event log (which probably reset when I hard reset the modem):
Time Priority Description 2024-04-14, 22:30:21 Critical (3) UCD invalid or channel unusable;CM-MAC=14:59:c0:f7:f4:20;CMTS-MAC=00:90:f0:31:00:00;CM-QOS=1.1;CM-VER=3.1; 2024-04-14, 22:30:21 Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=14:59:c0:f7:f4:20;CMTS-MAC=00:90:f0:31:00:00;CM-QOS=1.1;CM-VER=3.1; 2024-04-14, 22:30:08 Notice (6) Honoring MDD; IP provisioning mode = IPv6 2024-04-14, 22:30:03 Critical (3) UCD invalid or channel unusable;CM-MAC=14:59:c0:f7:f4:20;CMTS-MAC=00:90:f0:31:00:00;CM-QOS=1.1;CM-VER=3.1; Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6 Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=14:59:c0:f7:f4:20;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 2024-04-14, 22:28:12 Critical (3) UCD invalid or channel unusable;CM-MAC=14:59:c0:f7:f4:20;CMTS-MAC=00:90:f0:31:00:00;CM-QOS=1.1;CM-VER=3.1; 2024-04-14, 22:27:55 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=14:59:c0:f7:f4:20;CMTS-MAC=00:90:f0:31:00:00;CM-QOS=1.1;CM-VER=3.1; 2024-04-14, 22:27:53 Critical (3) UCD invalid or channel unusable;CM-MAC=14:59:c0:f7:f4:20;CMTS-MAC=00:90:f0:31:00:00;CM-QOS=1.1;CM-VER=3.1; 2024-04-14, 22:27:48 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=14:59:c0:f7:f4:20;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 2024-04-14, 22:27:44 Critical (3) UCD invalid or channel unusable;CM-MAC=14:59:c0:f7:f4:20;CMTS-MAC=00:90:f0:31:00:00;CM-QOS=1.1;CM-VER=3.1; 2024-04-14, 22:27:26 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=14:59:c0:f7:f4:20;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 2024-04-14, 22:27:18 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=14:59:c0:f7:f4:20;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 2024-04-14, 22:27:10 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=14:59:c0:f7:f4:20;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 2024-04-14, 22:26:59 Critical (3) UCD invalid or channel unusable;CM-MAC=14:59:c0:f7:f4:20;CMTS-MAC=00:90:f0:31:00:00;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=14:59:c0:f7:f4:20;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=14:59:c0:f7:f4:20;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; Need the cable connections data page as well.
Please repost a event log too as to see if any more events are seen.
Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.
IF you can get to the problemactic sites, then seem to be something on the RBR thats is blocking something. Lets check the modems cable connections data first.
Be sure that you reset the RBR and Setup from scratch:
use the ERASE button on the routers web page to factory reset the router:
https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-SystemWalk thru the setup routine with a wired PC:
https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Can follow this process as well:
Be sure to not use Orbi app and Don't enable any Armor, Smart Parental controls or Traffic Meter for now.
Frequency start Value This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. Starting Frequency <tabindex=-1>Startup Procedure</tabindex=-1> Procedure Status Comment Acquire Downstream Channel 567000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enable BPI+ IP Provisioning Mode Honor MDD IPv6 only <tabindex=-1>Downstream Bonded Channels</tabindex=-1> Channel Lock Status Modulation Channel ID Frequency Power SNR / MER Unerrored Codewords Correctable Codewords Uncorrectable Codewords 1 Locked QAM256 28 567000000 Hz 0.1 dBmV 45.1 dB 145896889 0 0 2 Locked QAM256 13 477000000 Hz 0.3 dBmV 45.8 dB 145010858 0 0 3 Locked QAM256 14 483000000 Hz 0.5 dBmV 45.8 dB 145013008 0 0 4 Locked QAM256 15 489000000 Hz 0.2 dBmV 45.6 dB 145016656 0 0 5 Locked QAM256 16 495000000 Hz 0.7 dBmV 45.8 dB 145020257 0 0 6 Locked QAM256 17 501000000 Hz 0.5 dBmV 45.7 dB 145024328 0 0 7 Locked QAM256 18 507000000 Hz 0.7 dBmV 45.6 dB 145027783 0 0 8 Locked QAM256 19 513000000 Hz 0.5 dBmV 45.6 dB 145031837 0 0 9 Locked QAM256 20 519000000 Hz 0.4 dBmV 45.6 dB 145035100 0 0 10 Locked QAM256 21 525000000 Hz 0.5 dBmV 45.7 dB 145038817 0 0 11 Locked QAM256 22 531000000 Hz 0.5 dBmV 45.6 dB 145042598 0 0 12 Locked QAM256 23 537000000 Hz 0.9 dBmV 45.8 dB 145046465 0 0 13 Locked QAM256 24 543000000 Hz 0.6 dBmV 45.5 dB 145026869 0 0 14 Locked QAM256 25 549000000 Hz 0.4 dBmV 45.6 dB 145053694 0 0 15 Locked QAM256 26 555000000 Hz -0.1 dBmV 45.3 dB 145057645 0 0 16 Locked QAM256 27 561000000 Hz 0.1 dBmV 45.3 dB 145061254 0 0 17 Locked QAM256 29 573000000 Hz 0.6 dBmV 45.5 dB 145064946 0 0 18 Locked QAM256 30 579000000 Hz 0.4 dBmV 45.5 dB 145069475 0 0 19 Locked QAM256 31 585000000 Hz 0.1 dBmV 45.1 dB 145073614 0 0 20 Locked QAM256 32 591000000 Hz -0.1 dBmV 45.0 dB 145077181 0 0 21 Locked QAM256 33 597000000 Hz -0.1 dBmV 45.0 dB 145080764 0 0 22 Locked QAM256 34 603000000 Hz 0.2 dBmV 45.1 dB 145084447 0 0 23 Locked QAM256 35 609000000 Hz 0.4 dBmV 45.1 dB 145088102 0 0 24 Locked QAM256 36 615000000 Hz 0.2 dBmV 45.0 dB 145091950 0 0 25 Locked QAM256 37 621000000 Hz -0.1 dBmV 44.7 dB 145095869 0 0 26 Locked QAM256 38 627000000 Hz -0.2 dBmV 44.7 dB 145099144 0 0 27 Locked QAM256 39 633000000 Hz -0.6 dBmV 44.5 dB 145103181 0 0 28 Locked QAM256 40 639000000 Hz 0.0 dBmV 44.7 dB 145106842 0 0 29 Locked QAM256 41 645000000 Hz 0.0 dBmV 44.7 dB 145110933 0 0 30 Locked QAM256 42 651000000 Hz 0.0 dBmV 44.7 dB 145114892 0 0 31 Locked QAM256 43 657000000 Hz -0.2 dBmV 44.7 dB 145116962 0 0 32 Locked QAM256 44 663000000 Hz -0.3 dBmV 44.4 dB 145118922 0 0 <tabindex=-1>Upstream Bonded Channels</tabindex=-1> Channel Lock Status Modulation Channel ID Frequency Power 1 Locked ATDMA 1 16400000 Hz 42.0 dBmV 2 Locked ATDMA 2 22800000 Hz 42.0 dBmV 3 Locked ATDMA 3 29200000 Hz 42.0 dBmV 4 Locked ATDMA 4 35600000 Hz 42.0 dBmV 5 Not Locked Unknown 0 0 Hz 0.0 dBmV 6 Not Locked Unknown 0 0 Hz 0.0 dBmV 7 Not Locked Unknown 0 0 Hz 0.0 dBmV 8 Not Locked Unknown 0 0 Hz 0.0 dBmV <tabindex=-1>Downstream OFDM Channels</tabindex=-1> Channel Lock Status Modulation / Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier Number Range Unerrored Codewords Correctable Codewords Uncorrectable Codewords 1 Locked 0, 1, 2, 3 193 957000000 Hz -2.2 dBmV 40.0 dB 148 ~ 3947 5958510 847857 0 2 Not Locked 0 0 0 Hz 0.9 dBmV 0.0 dB 0 ~ 4095 0 0 0 <tabindex=-1>Upstream OFDMA Channels</tabindex=-1> Channel Lock Status Modulation / Profile ID Channel ID Frequency Power 1 Not Locked Unknown 0 0 Hz 0 dBmV 2 Not Locked Unknown 0 0 Hz 0 dBmV Current System Time: Sun Apr 14 15:23:35 2024 System Up Time: 0:54:08 Event LogClear Log Refresh Time Priority Description 2024-04-14, 23:18:28 Notice (6) CM-STATUS message sent. Event Type Code: 20; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=14:59:c0:f7:f4:20;CMTS-MAC=00:90:f0:31:00:00;CM-QOS=1.1;CM-VER=3.1; 2024-04-14, 22:30:21 Critical (3) UCD invalid or channel unusable;CM-MAC=14:59:c0:f7:f4:20;CMTS-MAC=00:90:f0:31:00:00;CM-QOS=1.1;CM-VER=3.1; 2024-04-14, 22:30:21 Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=14:59:c0:f7:f4:20;CMTS-MAC=00:90:f0:31:00:00;CM-QOS=1.1;CM-VER=3.1; 2024-04-14, 22:30:08 Notice (6) Honoring MDD; IP provisioning mode = IPv6 2024-04-14, 22:30:03 Critical (3) UCD invalid or channel unusable;CM-MAC=14:59:c0:f7:f4:20;CMTS-MAC=00:90:f0:31:00:00;CM-QOS=1.1;CM-VER=3.1; Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6 Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=14:59:c0:f7:f4:20;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 2024-04-14, 22:28:12 Critical (3) UCD invalid or channel unusable;CM-MAC=14:59:c0:f7:f4:20;CMTS-MAC=00:90:f0:31:00:00;CM-QOS=1.1;CM-VER=3.1; 2024-04-14, 22:27:55 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=14:59:c0:f7:f4:20;CMTS-MAC=00:90:f0:31:00:00;CM-QOS=1.1;CM-VER=3.1; 2024-04-14, 22:27:53 Critical (3) UCD invalid or channel unusable;CM-MAC=14:59:c0:f7:f4:20;CMTS-MAC=00:90:f0:31:00:00;CM-QOS=1.1;CM-VER=3.1; 2024-04-14, 22:27:48 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=14:59:c0:f7:f4:20;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 2024-04-14, 22:27:44 Critical (3) UCD invalid or channel unusable;CM-MAC=14:59:c0:f7:f4:20;CMTS-MAC=00:90:f0:31:00:00;CM-QOS=1.1;CM-VER=3.1; 2024-04-14, 22:27:26 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=14:59:c0:f7:f4:20;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 2024-04-14, 22:27:18 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=14:59:c0:f7:f4:20;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 2024-04-14, 22:27:10 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=14:59:c0:f7:f4:20;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 2024-04-14, 22:26:59 Critical (3) UCD invalid or channel unusable;CM-MAC=14:59:c0:f7:f4:20;CMTS-MAC=00:90:f0:31:00:00;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=14:59:c0:f7:f4:20;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=14:59:c0:f7:f4:20;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;