NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RBR850 Can't get internet from Xfinity xFi Gateway
Hi, I've spent about 9 hours on this today, so really hoping someone here has some ideas to break the logjam! I've got an RBR850 and 5 RBS850's. FW 7.2.6.31. I've been using them for a few years ...
This started when you wanted to upgrade the Xfinity service to a higher speed and Xfinity claimed that the Netgear CM1100 was not compatible with the higher package, correct?
This web site appears to state that the CM1100 DOCSIS3.1 modem is both compatible and certified with Xfinity.
Did Xfinity change your service from cable to fiber?
Did not change to fiber, we're still on cable. And our service didn't change when the issue started. Our service changed about 6 weeks ago and we've been using the new modem mostly fine for that 6 weeks. The problem started when I asked them to switch me back to the CM1100 because the xFi has been more inconsistent, mostly with speed fluctuations. Because they had switched me to a new xFi complete plan, at first they stated I couldn't use the CM1100 anymore without losing the free unlimited internet that's part of the xFi plan. Then they tried to reactivate my CM1100 anyway for me, couldn't get it to work without changing the plan, so abandoned that effort and told me I just needed to keep using the xFi or else lose the unlimited internet.
That's when the issue started.
(sorry to display even more ignorance about Xfinity.......)
Is the "free unlimited" plan a critical part of the decision? (Does Charter/Xfiinity have an account information site that shows how much data has been used in recent months? Are you perilously close to breaching some limit?)