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Forum Discussion
RBR850 Can't get internet from Xfinity xFi Gateway
Hi, I've spent about 9 hours on this today, so really hoping someone here has some ideas to break the logjam! I've got an RBR850 and 5 RBS850's. FW 7.2.6.31. I've been using them for a few years ...
This increasingly appears to be a problem with the RBR850.
1. I moved the ethernet to the multi-gig port 4 on the modem. No change. Works fine in bridge mode with the Nighthawk. The Orbi RBR850 does not see an internet connection.
2. Not sure if this is related to moving to port 4, but the thing I was seeing before where the xFi modem couldn't lock onto a signal and keep a solid white light when re-started while connected to the RBR850 is no longer happening and the modem can happily reboot and keep a solid white light. But the RBR850 still doesn't see an internet connection. Have rebooted the RBR850 also.
3. I'd assume the internet ethernet port on the RBR850 has gone bad, except when the modem is connected to it, the modem shows up in the Connected Devices list.
CrimpOn, I am aware the CM1100 cannot support Xfinity's max speed. But it can support 1Gbps, which is fine with us. We have the 1200 Gbps plan with Xfinity and don't mind if we're only getting 1Gbps if the connection is more stable. But we do go over Xfinity's data cap, so at this point it would cost us $30/mo more to go back to the CM1100 and pay for the unlimited internet.