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Forum Discussion
griffmiester
Dec 20, 2023Aspirant
RBR850 disconnected internet and constant Amber power LED
Hi, This morning, my Internet dropped out. After doing all my normal processes of powering off the Modem and router, I still couldn't connect to the internet. I noticed that the ORBI satellites we...
FURRYe38
Dec 20, 2023Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
How many RBS are deployed?
What is the size of your home? Sq Ft?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
- griffmiesterDec 21, 2023Aspirant
FURRYe38 wrote:1. What Firmware version is currently loaded?
2. What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
3. Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
4. How many RBS are deployed?
5. What is the size of your home? Sq Ft?6. Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.1. Don't know, as I can't access the device
2. I live in Australia, and it is an NBN NTD
3. I have been using the provided Ethernet cable that came with the ORBI Devices when I purchased it
4. there are 2 satellites
5. I don't know as I live in Australia, and we don't think in Square feet, but it is much less than the recommendation of an ORBI RBR850 with 2 satellites
6. Yes
When I plugin and power up the ORBI Router, the Power LED on the back lights up Orange and stays a sold Orange. It has been this way for at least 30 minutes now.
- FURRYe38Dec 21, 2023Guru - Experienced User
You'll need to establish this information so we can better help you diagnose whats happening to the system.
1. What Firmware version is currently loaded?
2. What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?5. What is the size of your home? Sq Ft?
- griffmiesterDec 21, 2023Aspirant
Hi Furry,
How can I find out what the firmware is on the device if I can’t connect to it?
I'm pretty sure it was updated to the latest firmware when I last logged into the Orbi App on my phone within the last 3 months. But as I can't connect to the device, either with the ORBI app, or via any IP Address, I have no method to be able to find out what the Firmware is on the device
The NBN NTD that the ORBI RBR850 is connected to is a NetcommWireless
Model Number: NDD-0300
Why does the size of my house matter? I can be standing right next to the router and it makes no difference.