Forum Discussion
Rhoffman51
Dec 11, 2024Aspirant
RBR850 Dropping Internet Connectivity
Recently (last few weeks) my RBR850 w/3 RBS850s would drop internet connectivity from my fiber modem (Orbi is the router). What's weird is my Fire Sticks and Alexa's continue to stream, but phones, ...
- Dec 11, 2024
Thanks for your help! I reverted the FW back to v.21 on all units (RBR and RBS), did a reset and set up the entire system again. Ensured the "disable" radio button is selected for AU (and yes, my memory was a bit 'off') and everything is back to normal, like it should! Thank you again for your help. One question though, why would Netgear release a FW upgrade without conducting a Beta test to work out the bugs? Seems to me a lot of people might 'dump' Netgear and go to another system because of the issues they were having that could have been avoided. I almost did!
FURRYe38
Dec 11, 2024Guru - Experienced User
👌
Rhoffman51
Dec 11, 2024Aspirant
Thanks for your help! I reverted the FW back to v.21 on all units (RBR and RBS), did a reset and set up the entire system again. Ensured the "disable" radio button is selected for AU (and yes, my memory was a bit 'off') and everything is back to normal, like it should! Thank you again for your help. One question though, why would Netgear release a FW upgrade without conducting a Beta test to work out the bugs? Seems to me a lot of people might 'dump' Netgear and go to another system because of the issues they were having that could have been avoided. I almost did!
- FURRYe38Dec 12, 2024Guru - Experienced User
Ya something we'd like to know. We keep asking. 🙄
Ya, your not the only one, and others who bailed over the years and gone else where due to bad FW updates. 🤐
Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡