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Forum Discussion
RBR850 Dropping packets and lag spikes
Hi, Over the past three weeks, I've been having the occasional odd behavior with my RBR850 router. Everything will be working properly with very fast response times and then all of a sudden I'll ...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
Has a factory reset and setup from scratch been performed since last FW update?
Thanks for your reply. The router is connected to a Technicolor modem, model TC-4400-AM via a Cat8 ethernet cable.
I have not done a factory reset and set-up from scratch since the last FW update. If that's what I need to do, should I do the same on the satellite? If so, then in what order?
Thanks again.
Do you see these same or different ping plotter results with the PC connected to the ISP modem directly with out the RBR in the middle?
Factory reset the RBS, then RBR then Power off the ISP modem for 30 seconds then back ON. Then walk thru the setup wizard on the RBR...Don't reload any saved backup config from file for now.
I didn't check the ping times with the PC connected to the router via the Ethernet cable but will do that if packet drops and high lag spikes manifest themselves again on WiFi.
For now, I did the hard reset following the steps you provided and the ping times immediately look better. Will set if that holds or if the previous behavior shows up again.
I provide an update one way or another in the coming day or if I experience packet drops and lag spikes again, whichever comes first.
Fingers crossed and thanks again!