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MeGrimlock's avatar
MeGrimlock
Apprentice
Mar 10, 2020

RBR850 Frequent Disconnects Starting March 9th AM EST

Yesterday 3/9, starting at about 6AM EST, my Orbi system is disconnecting my Nest Cameras and Thermostat and my work laptop every 10-20 mins or so.  I have about 20 devices connected to my mesh syste...
MeGrimlock's avatar
MeGrimlock
Apprentice
Mar 10, 2020

I just downgraded my FW to 3.2.9.2 so we'll see what happens...

cruisencode's avatar
cruisencode
Apprentice
Mar 10, 2020
MeGrimlock wrote:

I just downgraded my FW to 3.2.9.2 so we'll see what happens...

I've read in the other threads that this doesn't help.  Keep me posted.  I was planning to troubleshoot this more when I get home from work.

  • MeGrimlock's avatar
    MeGrimlock
    Apprentice
    Mar 10, 2020
    cruisencode wrote:
    MeGrimlock wrote:

    I just downgraded my FW to 3.2.9.2 so we'll see what happens...

    I've read in the other threads that this doesn't help.  Keep me posted.  I was planning to troubleshoot this more when I get home from work.

    Downgrading the FW did not work. Still having the disconnects on the same devices on V3.2.9.2

    I don't know I've seen an issue like this where downgrading FW didn't at least help.

     

    • cruisencode's avatar
      cruisencode
      Apprentice
      Mar 10, 2020

      Downgrading the FW did not work. Still having the disconnects on the same devices on V3.2.9.2

      I don't know I've seen an issue like this where downgrading FW didn't at least help.

       

      That's very strange.  I want to try downgrading, but I also don't want to waste my time.  I suppose I'll give it a shot and see what happens.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Mar 10, 2020

      What happens if you disable AX mode? 

       

      And after downgrading did you factory reset the RBR and setup from scratch? 

      https://community.netgear.com/t5/Orbi-AX/Orbi-Firmware-v3-2-10-11-seen-on-your-RBRs-FW-update-check-page/m-p/1871625/highlight/true#M1635

      I think this worked for this user.

       

      Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.

      Ensure  WMM is enabled. Under Advanced Tab/Advanced Settings/Wireless Settings

      Try disabling the following and see:
      IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

      MeGrimlock wrote:
      Downgrading the FW did not work. Still having the disconnects on the same devices on V3.2.9.2

      I don't know I've seen an issue like this where downgrading FW didn't at least help.

       

       

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Mar 10, 2020

      Hello Orbi AX Community, 

       

      May you check your CTS/RTS threshold under WiFi settings. If it's set to 64, may you try setting it to 2347 and update the thread with your results. 

       

      Thanks,

      Christian 

      • MeGrimlock's avatar
        MeGrimlock
        Apprentice
        Mar 10, 2020

        Thanks for pointing this out.  I've always remembered mine being set to 2347, but I did just check and it was set to 64.  i set it back to 2347 so I will see if that helps.  Would the latest FW have set it to 64?

        Christian_R wrote:

        Hello Orbi AX Community, 

         

        May you check your CTS/RTS threshold under WiFi settings. If it's set to 64, may you try setting it to 2347 and update the thread with your results. 

         

        Thanks,

        Christian