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Forum Discussion
RBR850 Frequent Disconnects Starting March 9th AM EST
Yesterday 3/9, starting at about 6AM EST, my Orbi system is disconnecting my Nest Cameras and Thermostat and my work laptop every 10-20 mins or so. I have about 20 devices connected to my mesh syste...
This works. Make sure you check the "Always" box under keyword blocking. Thank you!
@xnolightx wrote:
After adding updates1.netgear.com to the blocked sites list my RBR850 was no longer able to reach out for updates last night and is still sitting on 3.1.5.23. The only wacky thing is that the RBS (satellite) did manage to reach out and has upgraded to 3.2.9.2. That doesn't appear to be an issue because I have not experienced dropped connections with the satellite on this version.
For those of you who want to try this and you are using your Orbi in router mode, all you will need to do is:
1) In the Advanced\Security\Block Sites page add a keyword for updates1.netgear.com (make sure to hit the apply button in the upper right after adding the keyword).
2) Revert your RBR850 firmware to 3.1.5.23.
3) Confirm you are still seeing updates1.netgear.com on the Block Sites page.
4) Click on Administration\Firmware Update and wait a few moments. You should see the web GUI say that the service is unreachable under the status column for the RBR850.
If you are using the Orbi in AP mode the same principal applies, but you will need to add updates1.netgear.com to the blocked sites on your upstream router rather than the Orbi.
I hope this helps people get on with their digital lives while netgear figures out what they have broken.
Glad it worked. Hope NG will get all this fixed so users can move forward.
Thank you for letting us know and being patient.
Chivvalry wrote:This works. Make sure you check the "Always" box under keyword blocking. Thank you!
After adding updates1.netgear.com to the blocked sites list my RBR850 was no longer able to reach out for updates last night and is still sitting on 3.1.5.23. The only wacky thing is that the RBS (satellite) did manage to reach out and has upgraded to 3.2.9.2. That doesn't appear to be an issue because I have not experienced dropped connections with the satellite on this version.
For those of you who want to try this and you are using your Orbi in router mode, all you will need to do is:
1) In the Advanced\Security\Block Sites page add a keyword for updates1.netgear.com (make sure to hit the apply button in the upper right after adding the keyword).
2) Revert your RBR850 firmware to 3.1.5.23.
3) Confirm you are still seeing updates1.netgear.com on the Block Sites page.
4) Click on Administration\Firmware Update and wait a few moments. You should see the web GUI say that the service is unreachable under the status column for the RBR850.
If you are using the Orbi in AP mode the same principal applies, but you will need to add updates1.netgear.com to the blocked sites on your upstream router rather than the Orbi.
I hope this helps people get on with their digital lives while netgear figures out what they have broken.
Hi all,
just want to add my discontent with how Netgear is handling this issue. I too have regular drop-outs of video conferences, calls, VDI sessions since March 9. I spend hours trying to solve it and will later tonight try to downgrade even further. I already downgraded to an earlier firmware but the system updated to V3.2.9.2_1.2.4.
For a $700 router this is unacceptable. Due to the coronavirus situation both my wife and I have to work from home, and both of us can't really work efficiently with constantly being dropped out of calls or VDI sessions. If the workaround mentioned above does not work, I'll have to buy a new router tomorrow morning.
Very unhappy.