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Forum Discussion

MeGrimlock's avatar
MeGrimlock
Apprentice
Mar 10, 2020

RBR850 Frequent Disconnects Starting March 9th AM EST

Yesterday 3/9, starting at about 6AM EST, my Orbi system is disconnecting my Nest Cameras and Thermostat and my work laptop every 10-20 mins or so.  I have about 20 devices connected to my mesh syste...
Chivvalry's avatar
Chivvalry
Star
Mar 18, 2020

Yeah... I'll unblock the updates when I hear someone tell me it finally works as expected.  Who's the sacrifice?

 

RafS wrote:

This was just posted on another thread in this forum by a mod:

 

 

Hi Orbi Community! 

 

We have identified the root cause of the issue and fix will be available. Please do not block Orbi update servers so you can receive the fix. We will provide update once affix is on server. 

 

Regards,
Blanca
Community Team

 

RafS's avatar
RafS
Apprentice
Mar 18, 2020

I can't do anything since I'm essential services and stuck at work for 14 hours all week.. Hopefully by the time the weekend comes, all will be worked out.  I really need my cameras to work while I'm at work all day..

  • Chivvalry's avatar
    Chivvalry
    Star
    Mar 18, 2020

    Fix isnt even up yet so you got time... I do hope this works correctly.  They lost a LOT of credibility and respect with this firmware debacle.  

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Mar 18, 2020

    Well I would keep v3.1 loaded as it seems to work to keep your system running. Keep an eye on the forums for any updates on new FW that maybe coming soon. Or contact the forum moderator to give you notice on when the FW is pushed, then unblock the update servers. I'd even ask them if they can send you the FW file instead. Worth asking. 

    RafS wrote:

    I can't do anything since I'm essential services and stuck at work for 14 hours all week.. Hopefully by the time the weekend comes, all will be worked out.  I really need my cameras to work while I'm at work all day..

     

    • RafS's avatar
      RafS
      Apprentice
      Mar 18, 2020

      Thanks, I might actually send them a message and ask.  Like you said, it's worth a try.  I don't have a choice at this point with work the way it is but I do need the system to work while I'm away. 

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Mar 18, 2020

        Hopefully they can help you out. 

         

        Keep an eye on this. Fix maybe soon.