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Forum Discussion
RBR850 Frequent Disconnects Starting March 9th AM EST
Yesterday 3/9, starting at about 6AM EST, my Orbi system is disconnecting my Nest Cameras and Thermostat and my work laptop every 10-20 mins or so. I have about 20 devices connected to my mesh syste...
Thanks, I might actually send them a message and ask. Like you said, it's worth a try. I don't have a choice at this point with work the way it is but I do need the system to work while I'm away.
Hopefully they can help you out.
Keep an eye on this. Fix maybe soon.
Hi Orbi Community!
We have identified the root cause of the issue and the fix has been uploaded to our update server. No need to do anything as this will be auto pushed for users who are using RBK852/RBK853S. If anyone has disconnection issues after the next 24 hours, please let us know.
Regards,
Blanca
Community Team
Blanca_O wrote:Hi Orbi Community!
We have identified the root cause of the issue and the fix has been uploaded to our update server. No need to do anything as this will be auto pushed for users who are using RBK852/RBK853S. If anyone has disconnection issues after the next 24 hours, please let us know.
Regards,
Blanca
Community TeamWhat's the new version number? I'm still seeing V3.2.9.2 when I check for updates?
I'm only seeing 3.2.9.2 as the auto downloaded FW?
Blanca_O wrote:Hi Orbi Community!
We have identified the root cause of the issue and the fix has been uploaded to our update server. No need to do anything as this will be auto pushed for users who are using RBK852/RBK853S. If anyone has disconnection issues after the next 24 hours, please let us know.
Regards,
Blanca
Community Team- “No New Firmware Available“
It may not appear as something available to update. "No need to do anything as this will be auto pushed for users who are using RBK852/RBK853S."
This will be pushed by NG when they trigger this.
For those who have blocked the update servers, you'll need to unblock them to be sure your RBR gets the push.
It's not push, it's more like fetch, despite what they say (happy to share wiresharks, I was one of the ones who helped others block the NG servers). Either the firmware is available for fetch/pull by the router, or it's not. It's not.
V3.2.10.11_1.2.12 was pushed overnight. So far, it seems to be stable. I haven't fully tested it yet, but it looks promising.
Thank you for letting us know. Will keep fingers crossed.
Similar to others this morning, so far so good on the updated FW. Network seems stable and no drops from any devices so far. Of course I'll be testing the entire day, so hopefully I can report the same later tonight.
Blanca_O - Can we learn what the root cause was and what the fix was, so that we can be aware of what to look for if possible, triage and report back if anything goes sideways during the day?
New firmware downloaded and installed and daughter reports that WoW is working. Also, my video conferencing is working as well! Seems like a successful fix.
Im on V3.2.10.13_1.2.13T1. But are still having dropouts for Zoom, Aircall, Teams and IPTV. Any suggestions?
I'm not even getting an updated firmware pushed to me and my devices are still offline. My devices are still on the original, bad, 3.2.10.11_1.2.12. I assume xxx.13T1 may mean it's a test version?
tigerisak wrote:Im on V3.2.10.13_1.2.13T1. But are still having dropouts for Zoom, Aircall, Teams and IPTV. Any suggestions?
Yes its a BETA that can be downloaded through NG if you contact support and sign a NDA. But it doesent help me.
That is not at all what is being indicated by NG or other users... NG has been in saying they are pushing it not to contact support and sign an NDA.
Ah sorry, that was for T1... not 10.11 Apologies
Downgrade to v3.2.9.2 then let the system get pushed to v10.11...factory reset then setup from scratch. v10.13T1 is not recommended.
d1mmy wrote:I'm not even getting an updated firmware pushed to me and my devices are still offline. My devices are still on the original, bad, 3.2.10.11_1.2.12. I assume xxx.13T1 may mean it's a test version?
tigerisak wrote:Im on V3.2.10.13_1.2.13T1. But are still having dropouts for Zoom, Aircall, Teams and IPTV. Any suggestions?
I'm confused...I thought 3.2.10.11_1.2.12 was the update which caused all the issue.
i hear you. i updated on mar 9 or so, and system has been pretty stable (with the exception of my voip phone...but i upgraded the phone's firmware yesterday and it's been working fine since). wondering what changed for people if this is the same version which was released ten days ago. wouldn't they change the release number if they changed the code?
Fw wasn't changed. It was on there cloud system side.
adr1974 wrote:i hear you. i updated on mar 9 or so, and system has been pretty stable (with the exception of my voip phone...but i upgraded the phone's firmware yesterday and it's been working fine since). wondering what changed for people if this is the same version which was released ten days ago. wouldn't they change the release number if they changed the code?
gotcha -- thanks!
The FW you have is test FW, there may be other issues in that FW. My suggestion would be to install 3.2.9.2 FW and have it updated to 3.2.10.11 and see if that helps. The 3.2.10.11 version has the update now with the fix. If the issue continues, I would suggest to PM one of the admins with your info for further assistance..
Here is some food for thoughts for y'all:
"Original" broken firmware from last week, still available here: http://www.downloads.netgear.com/files/GDC/RBK852/RBR850-V3.2.10.11_1.2.12.zip
File in the zip dated 3/12, so that's the original one
=> MD5: 0787706e2d5ee94805725604de6048e3
"New" firmware on the Orbi update server, available here: https://http.fw.updates1.netgear.com/rbr850/default/ww/RBR850-V3.2.10.11_1.2.12.chk
Manifest of the file available here (that's what Orbi checks for its updates): https://http.fw.updates1.netgear.com/rbr850/default/ww/fileinfo.txt
=> MD5: 0787706e2d5ee94805725604de6048e3
Firmware revisions matched when the "update" was rolled out, that was a first clue.
Both MD5 hashes match, so exact same firmware. Interesting.
The same goes for the satellite firmware.
Placebo effect? I'll let you jump to your own conclusions.
warpdag wrote:Here is some food for thoughts for y'all:
"Original" broken firmware from last week, still available here: http://www.downloads.netgear.com/files/GDC/RBK852/RBR850-V3.2.10.11_1.2.12.zip
File in the zip dated 3/12, so that's the original one
=> MD5: 0787706e2d5ee94805725604de6048e3
"New" firmware on the Orbi update server, available here: https://http.fw.updates1.netgear.com/rbr850/default/ww/RBR850-V3.2.10.11_1.2.12.chk
Manifest of the file available here (that's what Orbi checks for its updates): https://http.fw.updates1.netgear.com/rbr850/default/ww/fileinfo.txt
=> MD5: 0787706e2d5ee94805725604de6048e3
Firmware revisions matched when the "update" was rolled out, that was a first clue.
Both MD5 hashes match, so exact same firmware. Interesting.
The same goes for the satellite firmware.
Placebo effect? I'll let you jump to your own conclusions.
I believe the "original" version was deployed on 3/9. So, if the file is dated 3/12 then this would not be the same file.
The "fix" was "pushed" last night
