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Forum Discussion
RBR850 Frequent Disconnects Starting March 9th AM EST
Yesterday 3/9, starting at about 6AM EST, my Orbi system is disconnecting my Nest Cameras and Thermostat and my work laptop every 10-20 mins or so. I have about 20 devices connected to my mesh syste...
I loaded v10.11 again to day from the files from NG support site. Orbi AX is back up and running like it was before. Working well.
I loaded mine, factory reset and applied a backup config from file that I had saved on v10.11 prior.
RafS wrote:Since the firmware is the same, I have to assume that loading the copy I have from the 13th of this month on both my RBR and my RBS this weekend would not cause any issues? I would like to just start from scratch due to all the firmware upgrades and downgrades I've done during the past weekend and have a fresh install of the firmware to begin with.
Just reporting Solved problems.
My all wired 3 satellite system is working fine with 40+ devices like it did 10 days ago before March 9.
see attached picture.
I phone X Max and Gaming site disconnecting problems on wired PC desktop is solved since last night.
Good job NG and Thank you to all the posters who reported the problems since March 9th.
Since there are so many experts here now, I have a question, maybe an off topic.
On my Windows 10 PC desktop Chrome open tabs don't refresh after few hours. I have to close the browser and reopen the tabs from recently closed in the History.
When I pushed for a response on my physcial router having disconnect due to NG cloud this is the response I recieved.
"To answer your question, when your router was first updated to 3.2.10.11, there's a feature on the router that was not updated and causing the disconnection. To fix this, we need to downgrade the firmware to 3.2.9.2 and the firmware would be updated to 3.2.10.11. It's the same version but it now has the fix."
I'd like to know what "feature' but I was told its confidential. Well, I'm not so sure about that answer so I'm challenging it. Anytihing uisng my personal data connection from my house has not been released in any manner. Nor has it been agreed to in any disclosure agreements. I'm positive a laywer will enjoy this response.
- I guess they needed a week to fix their “server issue”. Makes no sense for a router that can be configured locally via web interface, unless some data goes back and forth, somehow—which means a backdoor is lurking somewhere, lovely.
Preserving all my wiresharks, they could prove useful down the road.
I just bought a couple of Ub!qu!t! APs, that was the straw that broke the camel’s back for me. Netgear won’t take back this turd, time to sell on eBay while the router + 2 satellites version is out of stock on AMZ.
computim wrote:When I pushed for a response on my physcial router having disconnect due to NG cloud this is the response I recieved.
"To answer your question, when your router was first updated to 3.2.10.11, there's a feature on the router that was not updated and causing the disconnection. To fix this, we need to downgrade the firmware to 3.2.9.2 and the firmware would be updated to 3.2.10.11. It's the same version but it now has the fix."
I'd like to know what "feature' but I was told its confidential. Well, I'm not so sure about that answer so I'm challenging it. Anytihing uisng my personal data connection from my house has not been released in any manner. Nor has it been agreed to in any disclosure agreements. I'm positive a laywer will enjoy this response.
I've been a Netgear fan for a long time but this whole situation has really got me rethinking this. I'd love to know what if anything more you get out of them regarding this situation. I myself don't understand how a cloud issue on Netgears side can pretty much cripple my whole system when all the router is supposed to do is direct the signal coming into my home to the devices that I have in my home. I have an extended warranty on my system and I think that if I talked to the right individual at Best Buy, I can convince them to either let me return this or at least exchange it for another product, but who's to say everyone else is not doing the exact same SHADY thing.
I'm pretty much in the same boat. I've been using Netgear routers for decades now both for myself and for my parents (I'm basically their IT guy). With the debacle for the last week and with essentially a confirmation that Netgear has either a backdoor or some kind of shady monitoring service installed on the router, this is definitely the last time that I ever buy a router from Netgear. It may very well turn out that other manufacturers are doing the exact same thing. However, we don't know that for sure. We do know that Netgear sure as hell is.
So, downloading from this link today will give me the right firmware with the fix? This is the same link I downloaded from a week ago and it was the broken file. The same link, same file size, same filename downloaded tody includes the fix for both router and satellites.
https://kb.netgear.com/000061769/RBR850-RBS850-Firmware-Version-3-2-10-11
- Yes, this is the correct firmware.
- The firmware never changed
That's odd then because I actually updated mine by downloading the file - so a manual update vs pushed automatically from their server. about a week ago. Yet, after applying this firmware, my issues remained with outdoor security cameras (for example) simply unable to connect to the RBK853 router and/or satellites. This has been there since I got them installed - they are outdoor cameras. If I put Nest WiFi or Asus Zen WiFi, there is absolutely no problem with the cameras connected and their range outdoors is better than Orbi AX? An indoor camera, Arlo Baby, is really choppy with Orbi AX but not with Asus or Nest? Don't suspect this firmware fixes these issues?
Always lots of internet disconnect, Orbi app losing devices and satellites and only recognizing the router, etc. are all issues that this Orbi AX has since I bought it. Nothing like this on the othe mesh systems though save Asus which is brutal for moving devices from one mesh point to another - makes that almost not worth it. Nest is the most stable.
Has a factory reset and setup from scratch been performed since last FW update?
Try changing your CTS and RTS values, default on v10.11 is 64. IF this isn't working for some of your wireless devcies, try 2304 or 2347.
migsta wrote:That's odd then because I actually updated mine by downloading the file - so a manual update vs pushed automatically from their server. about a week ago. Yet, after applying this firmware, my issues remained with outdoor security cameras (for example) simply unable to connect to the RBK853 router and/or satellites. This has been there since I got them installed - they are outdoor cameras. If I put Nest WiFi or Asus Zen WiFi, there is absolutely no problem with the cameras connected and their range outdoors is better than Orbi AX? An indoor camera, Arlo Baby, is really choppy with Orbi AX but not with Asus or Nest? Don't suspect this firmware fixes these issues?
Always lots of internet disconnect, Orbi app losing devices and satellites and only recognizing the router, etc. are all issues that this Orbi AX has since I bought it. Nothing like this on the othe mesh systems though save Asus which is brutal for moving devices from one mesh point to another - makes that almost not worth it. Nest is the most stable.
- Edit: Okay so I set my CTS and RTS both to 2347 going to see if that changes anything.
Ok, let us know.
TURBOGUARD wrote:
Edit: Okay so I set my CTS and RTS both to 2347 going to see if that changes anything.- Which firmware has the fix? This morning I saw a update pushing asking me to upgrade but the new one is still 3.2.10.11 Which is the same one on my Orbi AX.
That's the version that's working for me now. I had downgraded to 3.1 and then let it upgrade to 3.2.10.11 after they "fixed" it. It's working well now.
dragonmastr wrote:I'm pretty much in the same boat. I've been using Netgear routers for decades now both for myself and for my parents (I'm basically their IT guy). With the debacle for the last week and with essentially a confirmation that Netgear has either a backdoor or some kind of shady monitoring service installed on the router, this is definitely the last time that I ever buy a router from Netgear. It may very well turn out that other manufacturers are doing the exact same thing. However, we don't know that for sure. We do know that Netgear sure as hell is.
I don't think it's a backdoor. :) I think Netgear is -simply- using the Cloud connection to our routers for subscription services that seem to be coming soon.
Subscription services like Armor and Circle (which already exist on Orbi AC systems and other Netgear routers) will need a mechanism to monitor licenses, and similar to many other companies using the cloud interface is one way to manage licincing of those services.
