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Forum Discussion
RBR850 Frequent Disconnects Starting March 9th AM EST
Yesterday 3/9, starting at about 6AM EST, my Orbi system is disconnecting my Nest Cameras and Thermostat and my work laptop every 10-20 mins or so. I have about 20 devices connected to my mesh syste...
Please let us know if this has been finally resolved for you and how your system is working. This issue has been fixed by NG on there side and wasn't a FW issue. A reload of FW maybe neeeded if you haven't done this already. Other user have reported that the problem has been fixed for them since 3/19.
MeGrimlock wrote:Yesterday 3/9, starting at about 6AM EST, my Orbi system is disconnecting my Nest Cameras and Thermostat and my work laptop every 10-20 mins or so. I have about 20 devices connected to my mesh system, and my NEST devices and my work laptop seem to be the only devices being dropped consistently, at least that i can verify right now. I have two Xbox's running at the same time for streaming and gaming, my sons PC does not drop, phones don't drop, etc. But since yesterday, every 10 mins or so my work laptop and Nest devcies drop from the network, then reconnect after about 2-3 mins. I have had the Orbi AX system for about 3 weeks (coming from the AC version) and my performance across my network has been stellar - until yesterday morning at 6AM EST.
I've tried soft rebooting the system, i've power cycled everything, and the issue persists. I have not tried downgrading firmware.
My Firmware version is 3.2.10.11
I still have major issues with my stream disconnects from my IPTV even after the FW-update. Everything is hardwired. Same issue with Apple TV and my LG Smart TV. Any ideas?
First of all, the firmware was never updated.
Upon many requests, we were given some half baked "cloud" excuse.
Now, some of us are forced to move on and buy another AP.
Even though speeds were good, disconnects are not acceptable.
Time to sell on fleabay, the router still sells at a decent price.
Good luck to y'all.
Eventually, they might get it right (it will take quite a while).
And please stay safe, we're living in strange times.
Retiring from this forum once and for all...
"First of all, the firmware was never updated.
Upon many requests, we were given some half baked "cloud" excuse.
Now, some of us are forced to move on and buy another AP.
Even though speeds were good, disconnects are not acceptable.
Time to sell on fleabay, the router still sells at a decent price.
Good luck to y'all.
Eventually, they might get it right (it will take quite a while).
And please stay safe, we're living in strange times.
Retiring from this forum once and for all..."
Sorry it did not work for you-good luck and stay safe in all your future endeavors
Good Luck.
warpdag wrote:First of all, the firmware was never updated.
Upon many requests, we were given some half baked "cloud" excuse.
Now, some of us are forced to move on and buy another AP.
Even though speeds were good, disconnects are not acceptable.
Time to sell on fleabay, the router still sells at a decent price.
Good luck to y'all.
Eventually, they might get it right (it will take quite a while).
And please stay safe, we're living in strange times.
Retiring from this forum once and for all...
Thanks Tigerisak for posting your PingPlotter graph for a 12 hour period (I use PingPlotter myself). After looking closely at your output the good news is that your problem is fixable-the bad news is that you will have to do battle with your ISP. If you look at your output there is an error "ERR" column-these are lost packets by definition from the PingPlotter website-"If a number is displayed as ERR , that means the packet was lost". This starts occuring from hop 4 to hop 5 (green buttons on the left side)-the output that you provided shows a 51 count (hop 5) for packet loss. Looking at the IP address where this occurs it is most probably (you would know better than I) where it first hits your ISP. Looking at your first 4 hops there is no ERR info hence no packet loss up to hop 4 to hop 5. I do see that you are using your RBK852 in router mode hence the first hop is 192.168.1.1 and 4 hops later is the source of your problem. Here is help on how to present your case using PingPlotter to your ISP:
https://www.pingplotter.com/fix-your-network/outside-network-problems.html
Thanks for the help explaining Pingplotter. But when Im trying to ping Google it gives me error on the Orbi side. Please see attached.
Thanks for the PingPlotter attachment. On the surface, it does appear indeed that the Orbi is the "source" from the data presented but it could be masking the orignal problem which was your internet service provider (your traceroute from the Orbi to clientsportal.com) I believe. I would address this first (traceroute to clientsportal.com) that we identitfied previously and once you have cleared up the issue with your ISP then give another shot to Google. I would be willing to bet that once your ISP has cleaned up his act (you get a clear traceroute without ERR on your PingPlotter to clientsportal.com) you will be happy with the results-no since in trying to chase down all the wihtie rabbits-one issue at a time.
Please make a new post about your problems. This thread is considered solved.
Please review what dglsmcd_USMC has posted as well.
In a new post please post and include your ISP and modem information and we can go from there. Or continute to post in your original thread here: https://community.netgear.com/t5/Orbi-AX/RBR850-Major-issues-with-packet-loss/m-p/1876894#M2373
Be sure to ping test with a PC directly connected to the ISP modem to rule out any Orbi interferences.
Hopefully you can talk to your ISP and have them help with there side of things.
Thank you.
tigerisak wrote:I still have major issues with my stream disconnects from my IPTV even after the FW-update. Everything is hardwired. Same issue with Apple TV and my LG Smart TV. Any ideas?
- Have you tried to factory reset your router after reinstall? I did factory reset after installing yhr firmware and that seems to have worked well,
Everyone who is still having issues, please try disabling AX on your wireless network. So far that is working for me, however it means that this router's primary selling point is disabled.
Possible there is a incompatible driver with between the Orbi AX and your connected wifi devices. I have only seen one issue in FW that effected my 3rd gen NEST controller. Yes, disabling AX fixed it short term, however NG went in and fix it in FW as well so I could re-enable AX on the RBR.
Been working ever since accept for the new CTS and RTS values. If users also notice issues with there wifi devices, Be sure to check your CTS and RTS values. If they are at 64, please change both to 2347. Reboot both RBR and wireless devices.
If after changing these values and you are still experiencing wifi problems with your wifi devices, please file a support ticket and let NG know about it. https://www.netgear.com/support/#
Also please start a new post thread for any problems seen on your Orbi systems as this thread problems have been resolved.
