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Forum Discussion
RBR850 Frequent Disconnects Starting March 9th AM EST
Yesterday 3/9, starting at about 6AM EST, my Orbi system is disconnecting my Nest Cameras and Thermostat and my work laptop every 10-20 mins or so. I have about 20 devices connected to my mesh syste...
I still have major issues with my stream disconnects from my IPTV even after the FW-update. Everything is hardwired. Same issue with Apple TV and my LG Smart TV. Any ideas?
Thanks Tigerisak for posting your PingPlotter graph for a 12 hour period (I use PingPlotter myself). After looking closely at your output the good news is that your problem is fixable-the bad news is that you will have to do battle with your ISP. If you look at your output there is an error "ERR" column-these are lost packets by definition from the PingPlotter website-"If a number is displayed as ERR , that means the packet was lost". This starts occuring from hop 4 to hop 5 (green buttons on the left side)-the output that you provided shows a 51 count (hop 5) for packet loss. Looking at the IP address where this occurs it is most probably (you would know better than I) where it first hits your ISP. Looking at your first 4 hops there is no ERR info hence no packet loss up to hop 4 to hop 5. I do see that you are using your RBK852 in router mode hence the first hop is 192.168.1.1 and 4 hops later is the source of your problem. Here is help on how to present your case using PingPlotter to your ISP:
https://www.pingplotter.com/fix-your-network/outside-network-problems.html
Thanks for the help explaining Pingplotter. But when Im trying to ping Google it gives me error on the Orbi side. Please see attached.
Thanks for the PingPlotter attachment. On the surface, it does appear indeed that the Orbi is the "source" from the data presented but it could be masking the orignal problem which was your internet service provider (your traceroute from the Orbi to clientsportal.com) I believe. I would address this first (traceroute to clientsportal.com) that we identitfied previously and once you have cleared up the issue with your ISP then give another shot to Google. I would be willing to bet that once your ISP has cleaned up his act (you get a clear traceroute without ERR on your PingPlotter to clientsportal.com) you will be happy with the results-no since in trying to chase down all the wihtie rabbits-one issue at a time.
It seems to be the Orbi that is actually losing packets..
