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Forum Discussion
RBR850 Frequent Disconnects Starting March 9th AM EST
Yesterday 3/9, starting at about 6AM EST, my Orbi system is disconnecting my Nest Cameras and Thermostat and my work laptop every 10-20 mins or so. I have about 20 devices connected to my mesh syste...
For reference, the devices having issues with AX enabled on these routers includes everything from WeMo (Belkin) as well as, to a lesser degree, my Pixel 2 XL. There may have been others, but those are the ones I'm aware of. Also, all of these devices were working fine before the March 9 firmware update from Netgear as far as I can recall. I think this is a Netgear firmware/driver issue, not a device driver issue.
Someting to file a support tickect, collect debug logs and submit them. Reverence the prior working version of FW as well.
d1mmy wrote:For reference, the devices having issues with AX enabled on these routers includes everything from WeMo (Belkin) as well as, to a lesser degree, my Pixel 2 XL. There may have been others, but those are the ones I'm aware of. Also, all of these devices were working fine before the March 9 firmware update from Netgear as far as I can recall. I think this is a Netgear firmware/driver issue, not a device driver issue.
Anyone experiencing issues with UPnP on the latest firmware with the RBR850? I've downgraded and upgraded again but I can not get the UPNP to work? I've factory reset and configured from scratch but no go. Checking in with NG support as well but thought I'd float the question here too. Might need to move to another thread but not sure if it's related to the latest firmware challenges we faced.
Tim
I haven't seen any uPnP issues with v10.11. It's the first version of FW that works in router mode and my xbox console. Finally gets correct NAT status.
Please a new forum post for this.
computim wrote:Anyone experiencing issues with UPnP on the latest firmware with the RBR850? I've downgraded and upgraded again but I can not get the UPNP to work? I've factory reset and configured from scratch but no go. Checking in with NG support as well but thought I'd float the question here too. Might need to move to another thread but not sure if it's related to the latest firmware challenges we faced.
Tim
Hey Furry - Thank you for the reply.. The informational piece of it was great.. The please move to another post is a given and I even stated so in my post. I'm not sure why you feel the need to direct people. Are you a forum moderator? Your help and experience is welcomed but unless something is not aligned I don't need to be told what to do at this point in my life.
FURRYe38 wrote:I haven't seen any uPnP issues with v10.11. It's the first version of FW that works in router mode and my xbox console. Finally gets correct NAT status.
Please a new forum post for this.
computim wrote:Anyone experiencing issues with UPnP on the latest firmware with the RBR850? I've downgraded and upgraded again but I can not get the UPNP to work? I've factory reset and configured from scratch but no go. Checking in with NG support as well but thought I'd float the question here too. Might need to move to another thread but not sure if it's related to the latest firmware challenges we faced.
Tim
Thanks
Good luck!
Tim
Try to get new problems into new posts. This thread is getting long in the pants and makes it hard to keep on track and not hijack the thread which the subject has been solved most of the users. Please don't take my requests out of context. Just trying to help keep problems in areas where we can all help get them resolved as best as we can. Sorry, I'm not trying to tell you what to do either. Only asking. I did include Please.
Thank you for starting a new thread. Now lets see if we can figure it out.
computim wrote:Hey Furry - Thank you for the reply.. The informational piece of it was great.. The please move to another post is a given and I even stated so in my post. I'm not sure why you feel the need to direct people. Are you a forum moderator? Your help and experience is welcomed but unless something is not aligned I don't need to be told what to do at this point in my life.
Corona virus life is making me uptight I guess. No ill intent just frustration over the AX firmware issue lately. The lack of transparancy from NG is odd as typically they've been willing to discuss. Lately.. It's all about covering the issue up and moving away.
NG says that the issue was due to a ping feature enabled. LVL 3 engineer tells me its been addressed in the firmware not on the back end. I really found all that pretty unbelievable as the MD5 hash doesn't lie. Plus why is a NG cloud service needed to do keep alive or ping for that matter? So many questions about this product and no answers.
Tim
I hear ya. Your not alone. :smileywink:
Orbi AX is in a complete MESS. With the previous firmware and this new one. Factory resets done as well but devices are just not sticking and I have outdoor cameras that won't even connect and one indoor Arlo Baby camera that connects but is all pixelated. Using Nest WiFi or Asus AiMesh works okay with all my devices including the older Orbi AC RBK53. This RBK853 just does not work regardless of the settings manipulated:
Firmware - current level or previous level(s)
Factory resets
CTS/RTS values from 64 to 2347
Set to Short Preamble from Auto on both channels
Changing channel for 2.4 and 5 networks
Nothing works. And, most times, the devices reported by Orbi are 40 to 50 whereas Orbi AC, AiMesh and Nest WiFi always show the 90 plus devices in the household. I don't even understand how Orbi can sell this piece of garbage. I have a ticket opened with Netgear but I"m not hopeful. The iOS app is BAD also, sometimes I don't see devices or satellites for few minutes and then they show up but along with always a minimal list of devices.
Since the v10.11 FW files are now avaialble for download, you might download then and to a manual installation on the RBS and RBR then factory reset then setup from scratch. The auto update push sometimes doesn't work right. I always prefer manual updating FW using FW files. I haven't seen any issues since manually loading v10.11. Only item that seems broke is uPnP and ethernet connected RBS when in AP mode with v10.11.
If nothing seems to help, try going back to v3.1 FW and then block the auto update. Hopefully NG will help you out. Ask about an RMA if needed.
migsta wrote:Orbi AX is in a complete MESS. With the previous firmware and this new one. Factory resets done as well but devices are just not sticking and I have outdoor cameras that won't even connect and one indoor Arlo Baby camera that connects but is all pixelated. Using Nest WiFi or Asus AiMesh works okay with all my devices including the older Orbi AC RBK53. This RBK853 just does not work regardless of the settings manipulated:
Firmware - current level or previous level(s)
Factory resets
CTS/RTS values from 64 to 2347
Set to Short Preamble from Auto on both channels
Changing channel for 2.4 and 5 networks
Nothing works. And, most times, the devices reported by Orbi are 40 to 50 whereas Orbi AC, AiMesh and Nest WiFi always show the 90 plus devices in the household. I don't even understand how Orbi can sell this piece of garbage. I have a ticket opened with Netgear but I"m not hopeful. The iOS app is BAD also, sometimes I don't see devices or satellites for few minutes and then they show up but along with always a minimal list of devices.
Thanks. I did do a manual update using the latest files and factory reset but NOTHING. Yah, never used 3.1...always used 3.9 and current firmware.
Give v3.1 a try to see if it bring some stability to your system. Something while you wait on NG support.
I put it in AP mode and only the router is seen no matter what I did. The satellites are not online in AP mode so could not really test as I need the satellites to spread the signal.
I know for AP mode wireless RBS connections should work when v10.11 is loaded. It's the wired RBS with LAN switches that doesn't work correctly or report correctly on the RBRs web page. I had v10.11 loaded and router mode worked with ethernet switches and RBS, however when I changed to AP mode, the wired RBS failed to appear correctly on the RBRs web page until I connected them wirelessly. I did see the RBS turn BLUE and seemed to work. Just would not report correctly at connected wired RBS.
IF you RBS are wired, be sure they are connected to the RBR, not thru a host router.
- That’s because it tries the wired connection, succeeds for a while, then fails and reverts back to wireless backhaul. One of the reasons why I gave up on orbi ax, I had the exact same issue (my satellite and router were far from each other, wireless backhaul leads to slow performance on the RBS). Just like you, I was using the router in AP mode. It’s a bug they introduced in the last firmware, and their support folks were absolutely clueless when I tried to explain the issue.
I put this in my bug report as well. Though testing wired RBS directly to the RBR with out any ethernet switches worked for me in AP mode. Ya, I had to revert back to router mode to make them work wired with switches in between when I tested this with v10.11. They broke something in v10.11 for AP mode.
- My satellites were wireless and did not get picked up in AP. Just the router was available in AP on the latest firmware.
I was reading earlier posts and product data sheets which claimed the Orbi is not cloud-reliant. But apparently it is after the last firmware-capade.
I think it would be useful to know what are the dependancies of the NG Cloud and Orbi.
computim wrote:Corona virus life is making me uptight I guess. No ill intent just frustration over the AX firmware issue lately. The lack of transparancy from NG is odd as typically they've been willing to discuss. Lately.. It's all about covering the issue up and moving away.
NG says that the issue was due to a ping feature enabled. LVL 3 engineer tells me its been addressed in the firmware not on the back end. I really found all that pretty unbelievable as the MD5 hash doesn't lie. Plus why is a NG cloud service needed to do keep alive or ping for that matter? So many questions about this product and no answers.
Tim
Well, considering they have sold thousands of these setups, and most, (including me) have had zero issues, I cant imagine how anyone can say this is a complete nightmare, or total fail..
Sure, it sux when its your system that has issues, and, you can assume the thousands of people who have no idea what a cat 6 cable is, are now working from home, and messing with their routers, and they call in/tech support all day every day, trying to get someone to help them, hence the slow/delayed response from Netgeat.
This, like every other first world problem will pass, and be fixed, so if you cant figure it out on your own, or somehow get it to work satisfactorally until this work from home/tech support sunami is over, then you have to decide to get something else, or deal with what you have..
Not a netgear shill, as they have pissed me off many times over the years, but keep in mind, the world doesnt revolve around YOU right now, and we all have to deal with the cards we are dealt for right now..
