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RBR850 frequently issuing DNS REFUSED responses
Had the RBK852 now for just over a month, and have an issue I'll open a support ticket for. Wondered though if others have been experiencing anything similar. Basically and since day 1 after put...
Good Luck. This issue is resolved by the beta thats available.
Sadly Netgear support could care less. I have opened two seperate tickets on this issue and just like you was about to be outside of my return window.
They gave two options:
(1) return the "defective hardware" to them and have it replaced with a refrubished one. With zero reguard of the fact you purchased their extremely expensive product and absolutely no guarantee that this would even fix the issue. Which we all know it would not...
(2) retuen it to the retailer and get a different product. This I thought was hilarious, a company telling you to return their product and buy some other company's product.
This is after I sent them numerous links to threads just like this one. They still deny there ia anything wrong. They also absolutely do not monitor this forum in anyway, it is just another way to get customers to "self sooth" so they do not have to actually support their products. Honestly after interacting with their support, not that they could!
Well, ugh. Guess I'm putting pfsense back into the mix!
This issue is well documented. Here is the main thread:
Issue is with the firmware. There is an issue with DNS resolving that Netgear doesn't fix for the Orbi AX (consumer line). It has been fixed in their business Orbi Pro a year ago. Don't expect Netgear to fix this issue.
Only solution is to use the Orbi AX in access point mode with a third party router in front of it. This basically means that the third party router will perform all 'routing' capabilities. While the Orbi AX becomes a dumb node. This is the most economical solution if you cannot return the Orbi AX anymore to the shops. There are no other solutions. The problem is with the firmware (= not a user or configuration issue).
Netgear needs to fix the firmware / DNS issue.
Ok for ALL you 8 series Orbi users, please make contact with Christian_R
Ask for access to Firmware v3.2.18.223. Beta is ready and being made available for those who want to try this version.
"Unknown/Phantom Satellite is showing up in the Orbi App
Netgear logs of Satellite are not collected in GUI debug logs
DNS issues"Once you get the files, update the RBS first then RBR lastly. I would power OFF all units for 30 seconds then back ON. Same with your ISP MODEM/ONT.
If any issues are still seen, you'll need to do a factory reset and clean setup from scratch.
I would encourage for those having DNS issue to give this a try. Seems to be fixed for 7 series users. :smileywink:
Could anybody please help me with getting download access to the
firmware v3.2.18.223
for the rbr850 and rbs850 ?
Please make contact with @Christian_R
kristianreesen wrote:Could anybody please help me with getting download access to the
firmware v3.2.18.223
for the rbr850 and rbs850 ?