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Forum Discussion
jmmonline
Dec 29, 2021Aspirant
RBR850 interface becomes inaccessible
Now that my very limited support window has expired (considering how expensive this product is), I am still left with an issue that support were unable to resolve during that time, namely that the RB...
FURRYe38
Dec 29, 2021Guru - Experienced User
Has a factory reset and setup from scratch been performed since last FW update?
What browser are you using to access the RBRs web page?
What address are you using to acess the RBRs web page? orbilogin.net or 192.168.1.1?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What devices are you using to access locally and remotely? When remote, only access can be gain by using Orbi app with Access Anywwhere enabled.
All the time I've had my RBR850, never have seen this issue to date. Especially on the local side.
jmmonline wrote:
Now that my very limited support window has expired (considering how expensive this product is), I am still left with an issue that support were unable to resolve during that time, namely that the RBR850 router's web interface becomes inaccessible either locally or by Anywhere Access every couple of weeks. The router continues to function in other respects as far as I can tell. I assume that the built-in web server is failing. I have installed the LATEST firmware (4.6.3.16) from the Netgear site and the problem persists. Very poor Netgear!!. This causes great inconvenience when away from home. Would anyone from Netgear care to suggest or create a solution seeing as this problem was reported during my brief report window (Case #44663546).
Thanks.
J. M. Morris M.B. B.Ch., Dip. Comp. (Open).