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Forum Discussion

skyward1's avatar
skyward1
Apprentice
Feb 10, 2020

RBR850 magenta light

Hello, I have the Orbi RBK852 (RBR850 router + RBS850 satellite) system with Firmware v3.2.9.2_1.2.4. I have been getting a solid magenta light on the router, but do not seem to have any issues wit...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Feb 10, 2020

Yep. Nothing at the moment. Happens in AP mode as well. I've put in a bug report for this. Just know untill they fix this that you can log in and the front LED will turn Off. Will happen if the connection with the Modem or Main host router is broke then re-established. Doesn't effect internet or wifi operation. 

 

Hopefully NG will get it fixed. 

  • skyward1's avatar
    skyward1
    Apprentice
    Feb 10, 2020

    Thanks Furry!

     

    I went ahead and submitted a ticket, as well.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Feb 10, 2020

      Awesome. :smileywink:

      • skyward1's avatar
        skyward1
        Apprentice
        Feb 14, 2020

        They had me do the magic default reset and told me that if the light problem continued, they would replace the system.

        So, I did the reset and it took about 2 hours to get the router and modem happy with each other.