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Forum Discussion
RBR850 magenta light
Hello, I have the Orbi RBK852 (RBR850 router + RBS850 satellite) system with Firmware v3.2.9.2_1.2.4. I have been getting a solid magenta light on the router, but do not seem to have any issues wit...
Update on my original-----
I did an RMA on the router, per Netgear support. I received the new router, got it configured, updated the firmware to V3.2.9.2_1.2.4, and was up-and-running. No magenta light for the first few days, but then the magenta light on issue returned...sort of. The magenta light seems to come on less often with this one. Sometimes, when the magenta light is on, there is no Internet. But other times, when the magenta light is on, there is Internet. Either case, the magenta light will go off when I logon to the router in the web gui (doesn't work that way in the app) and the Internet status on the Home page shows GOOD after a few moments.
It sure looks like a firmware issue to me. The NG support tech said she would keep my ticket open for a while and will be looking in the community for chat about the same or similar issues (like this one). I will let you all know if/when I find out something concrete.
sky
You should try the beta...I haven't seen this issue since loading up a beta version.
skyward1 wrote:Update on my original-----
I did an RMA on the router, per Netgear support. I received the new router, got it configured, updated the firmware to V3.2.9.2_1.2.4, and was up-and-running. No magenta light for the first few days, but then the magenta light on issue returned...sort of. The magenta light seems to come on less often with this one. Sometimes, when the magenta light is on, there is no Internet. But other times, when the magenta light is on, there is Internet. Either case, the magenta light will go off when I logon to the router in the web gui (doesn't work that way in the app) and the Internet status on the Home page shows GOOD after a few moments.
It sure looks like a firmware issue to me. The NG support tech said she would keep my ticket open for a while and will be looking in the community for chat about the same or similar issues (like this one). I will let you all know if/when I find out something concrete.
sky
I just got another response from NG Support. The tech ('Angel') asked me to try rolling back to the previous firmware version, that there was no beta available and she(?) did not know when a new firmware was coming. I told her that I was finished doing her troubleshooting and that the NG Community is using a beta right now. I can't believe that this was NG Support saying this! Aren't they supposed to be the 'buck stops here' people?
So, would someone please direct me to the beta download, so I can get this done?
Thank you!
sky
Sometimes 1st level phone suppose doesn't have all the info from higher levels.
Please send a PM to Christian_R and he will give you access to the beta forum.
skyward1 wrote:I just got another response from NG Support. The tech ('Angel') asked me to try rolling back to the previous firmware version, that there was no beta available and she(?) did not know when a new firmware was coming. I told her that I was finished doing her troubleshooting and that the NG Community is using a beta right now. I can't believe that this was NG Support saying this! Aren't they supposed to be the 'buck stops here' people?
So, would someone please direct me to the beta download, so I can get this done?
Thank you!
sky
