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Forum Discussion
michaelm8718
Feb 04, 2021Guide
RBR850 Nest camera disconnections
Hi Any ideas as to why my nest cameras keep disconnecting constantly? I have 2 outdoor ones and two indoor plus a Hello. I tried the settings suggested elsewhere in the forum but no luck. I also ...
FURRYe38
Feb 04, 2021Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
Also try turning down the power output of the RBRs wifi radios from 100% to 50% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings
michaelm8718
Feb 04, 2021Guide
Hi FURRYe38
Thanks for your reply...looking at other older posts here i changed my 5GHz channel to 48 - though this was not the best for me, it was 36 as sugested by the ORBI app (i am on Android). This change combined with a router reboot seemes to have stopped the reconnections and dropouts.
The firmware i am running is still v3.2.16.22_1.4.9. I know there is a newer version out there but for some reason the router is not picking it up and i would rather not do it manually.
Now to make something clear, in the last 12 months i have gone through Synology Mesh, Asus XT8 and now the ORBI. I have always had problems with the NEst Cameras but they seem to be worst with the Orbi. The best were the Asus XT8 with minimal issues. I know the back garden camera needs to be moved slighlty to catch the wifi but the fact that the driveway camera mere meters away from the Living room sat, is connecting to the other side of the house it boggles my mind a bit.
At least the Arlo Pro 3 have their own hub, i had the Arlo Pro 2 previously and they worked and in the worst case scenario i can buy an additional hub. I do however prefer the Nest Cameras for the 24/7 and other options.
The answers to your questions that i had already typed in from another post:
There is no modem as the router is directly connected to the fiber connection coming directly into the home. Here in the UK the ISP in this case BT install a wall box which I suppose is the modem equivalent and a singe Ethernet cable connects directly to the WAN port. We as consumers do not have access to that wall box
My house is small compared to US standards...about 1500 square feet over 2 floors with timber internal partitions and a brick clad external wall.
The router unit is in the kitchen in a cupboard as that is where the fiber is coming in so no choice really... the satellite 1 is in the living room(wireless backhaul) and the 2nd one in the office upstairs but on an Ethernet wired back haul. Both Satellites are no more than 30 feet away from the router and they all show up as strong connections.
The only change i havemade to the settings is increase the CTS to 2347 as that stopped my Nest Hub Max from disconnecting. Otherwise this is a brand new unit and still evaluating.
- FURRYe38Feb 04, 2021Guru - Experienced User
Please set channel 36 to channel 40.