RBR850 not sending IP address after power outage

I do have special characters. I will try again from my personal laptop that I have hardwired. I can't until I'm off work for the day. 

For the Random MAC - are you saying I have to change that every time I am home and change it again every time I leave home?

Searching the internet for "allowed characters in WPA3 WiFi password" is not a pleasant experience.

The official WPA3 specification seems terribly vague about what characters can be in passwords:

https://www.wi-fi.org/system/files/WPA3%20Specification%20v3.1.pdf 

All I found was this comment on page 14:

Base32 encoding of the fingerprint, and the addition of separator characters and a checksum character, helps manual entry of the password by the user (case-invariant, avoidance of special and commonly confused characters)

I confuse "B" and "8" all the time, also "O" and "0".

If you share which special character is in the desired password, I'd love to create a WiFi password with it and see if my devices can connect.

Thats up to you. Some of those MAC randomizers that Android and Apple have been know to cause problems while at home on router systems. I personally leave mine disabled. I only enable mine when I travel, i.e. Airport travel. 

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karenesbs wrote:

I do have special characters. I will try again from my personal laptop that I have hardwired. I can't until I'm off work for the day. 

 

For the Random MAC - are you saying I have to change that every time I am home and change it again every time I leave home?

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$ and @ are the two special characters.

Can you remove them temporarily from your normal PW and then check? 

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karenesbs wrote:

$ and @ are the two special characters.

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Well..... shucks.

I tried:

• WiFi$Test - could connect with my Samsung tablet
• WiFi@Test - could connect
• WiFi$Test - could connect

I have a (dim) memory of trying a bunch of special characters years ago and finding that *some* of them did not work.

Have since lost my notes from that experiment.

All of my network gear is connected to UPS that will supply power for at least 30 minutes.  No help when Edison schedules an 8 hour interruption, but we just sail through minor blips.

My gear comes up correctly after a power outage, so the UPS is more to (a) avoid chaos from those irritating 3 second gaps that make me have to reset every clock in the house and (b) avoid a voltage surge when it comes back  on.

CrimpOn I have a UPS that the modem and router are connected to, but it's a 1/2 a second break that unhinges everything. It happened again today. Modem and router reconnect and the router doesn't send out IP addresses making me do a hard reset. I can connect to the default user name and PW but as soon as I change it to my old information, I can't connect. Goes to show that paying for the highest priced system doesn't help. All Netgear wants to do is send me ANOTHER router at MY cost. I work from home and am needing to get a second job from home, but I NEED my internet to work. 

Ok, this is kinda last resort kinda thing before we will recommend you get an RMA. 

Turn OFF all RBS. 
Disconnect the RBR from the ISP modem/ONT. 

Disconnect ALL ethernet connected devices from the back of the RBR. 

Need you to perform a 30-30-30 reset on the RBR only :

https://www.lifewire.com/hard-reset-rule-for-routers-3971318

Please follow this...Use your phone time/stopwatch app as a tool to set 30 seconds from pressing and releasing. 

After the last 30 second press after the unit was plugged back on and you release the reset button after 30 seconds, let the RBR come to semi ready. 

Plug in one ethernet connected PC to the LAN port in back. Connect the WAN port to the ISP modem/ONT. I'd power cycle this modem or ONT OFF for 1 minute then back on as well. After this...

Setup the RBR from scratch using the wired PC and web browser. I recommend MS Edge. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface

Don't enable any Armor, Access controls or Traffic Meter. 

I recommend setting the default DHCP IP address pool range to the following after applying and a factory reset after you get to the routers home page: 192.168.#.100 to 192.168.#.200. Router should reboot here. 

https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router

Set up the custom wifi SSID name and Password.

I'd set manual channel 1 and 40 to start. 

Also might set 40Mhz only channel with Under Advanced Tab/Advanced Settings/Wireless Settings

Apply the change. 

Might do one more power cycle here or reboot then after the RBR comes back to ready. Test with your devices. 

Leave the RBS OFF for now. Need to see if this still fails at the RBR. 

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karenesbs wrote:

CrimpOn I have a UPS that the modem and router are connected to, but it's a 1/2 a second break that unhinges everything. Modem and router reconnect

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I am not understanding.  When modem and router are connected to a UPS, then a 1/2 second electrical power interruption  will not cause either device to do anything.  They should remain in operation.  Devices around the house, of course, will do all sorts of things.  I would guess that most will restart and during that process will use DHCP to request IP information (address, subnet mask, gateway, DNS server).  What is the clue that the router is not responding to the DHCP requests?

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karenesbs wrote:

CrimpOn making me do a hard reset.. 

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Please define hard reset.  (This sounds like resetting the router to factory configuration, i.e. erasing everything and starting over.)

HI. I'm not sure what DHCP is, but after the power outage, several devises including all of my Alexa Echo devises would not pick up an IP address, including my cell phone. I rebooted the router and after that, my computers said that they could connect to the router but had not internet. So I did a hard reset. I can connect to the internet with the default user name and PW, but once I change it to my personal user name and PW, nothing can connect. 

What is the current status?

• The default configuration, with the WiFi credentials printed on the product label?
• The desired configuration, with a user defined WiFi name and password?

Are things connected now?

Are you able to access the router web interface and look at the log file?

(see the user manual on page 102)

https://www.downloads.netgear.com/files/GDC/RBK852/RBK852_UM_EN.pdf 

The log usually shows when devices ask for IP addresses and the router assigns them.

karenesbs 

When you get time, please try my suggestion and lets see if that can help or not. If not, then I would recommend the RMA. Ask about a cross shipping RMA.