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Forum Discussion
RBR850 not syncing w satellites after being turned off
I have an RBR850 system with 2 satellites. Firmware Version: V3.2.18.1_1.4.14, Router is connected by ethernet to main computer. Previously both satellites were detected and synced. I have not...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Sync the RBS using the sync button in back on the RBS then RBR.
Did this started recently?
What version of the orbi app are you using? Does this happend on different mobile devices?
Uninstall the app, reboot device then reinstall app.
Do the RBS appear on the RBRs web page?
What Firmware version is currently loaded?
| Hardware Version | RBR850 |
| Firmware Version | V3.2.18.1_1.4.14 |
| GUI Language Version | V3.0.0.51_2.1.30.3 |
| Operation Mode | Router |
| LAN Port | |
| MAC Address | 08:36:C9:8F:C2:91 |
| IP Address | 192.168.1.1 |
| DHCP | On |
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Arris, Model # TG1672G, using when first installed. No upgrades recently
Did this started recently? Yes, only after turning off system 3 times, last in late August.
What version of the orbi app are you using? Version 2.11.6.0
Does this happend on different mobile devices? Only have one phone w Orbi app--had worked seamlessly before.
Uninstall the app, reboot device then reinstall app. Done already by re-installing app and then rebooting but can try in this sequence
Do the RBS appear on the RBRs web page? Yes, appears to pair (blue light) but not will not sync
What mode is the modem working in? Bridge or router mode? This model modem has a built in router FYI.
Possible that this maybe a Orbi app issue...
Modem has settings that came when gotten--router. Have never used as a router, always w NG router/access point--current ORBI is upgrade from Nighthawk that worked well for some time. Currently one of the satellites is recognizing two devices--an ipad and my iphone, but this info doesnt show up on ORBI app as before. Will try to remove and reboot and then re-install app.
For future reference about your modem:
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopIf the Orbi app process doesnt' seem to fix this, I'd go over to the Orbi app forum and post about this there:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
Maybe something going on with the app...