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Forum Discussion
RBR850 Random internet disconnects devices only on one satellite
I've been running into random disconnects of devices on one satellite. Seems to happen after a week after rebooting router/satellites. Once it starts happening, it'll randomly disconnect for 3-5 minu...
Just reset the device with no luck. Network is still dropping on the devices that are hardwired to the satellite.
As a test, I moved one of the hardwired devices on the satellite directly the router and the issue went away. So I'm relatively certain the issue is with the satellite, although I'm not sure what's causing the issue.
I have monitoring on my devices and I'm able to see the network drop numerous times throughout the day.
FWIW -- rebooting just the satellite doesn't solve the issue, but if I reset the modem, router, and satellite, things will be fine for a few days. Once the disconnects starts happening, it'll happen numerous times a day until I reboot again.
- Swapped the two satellites and the issue persists. <Does the problem follow the one RBS or remain at same location?
- The problem remains at the same location; however, it only affects devices hardwired to the satellite.
I have 2 wifi cameras attached to the same location and there are no blips in the network. The 2 hardwired devices go down for 3-5 minutes consistently every hour or so.So if you swapped RBS and the problem remains at this location only, seem that maybe there could be a distance issue. Can you move the RBS closer to the RBR. Turn OFF the other RBS temporarily. Then see if the RBS continues to expeience the problem.
- I don’t think this is a distance issue. As mentioned, only the hardwired devices continuously lose network. The wifi cameras connected to the same satellite never drop connection. I’ve verified through the admin console that they’re all connected to the same satellite.
Devices connected via hardwire from the satellite are all getting 300 mbps download and the connection status is always “good” when i check the satellite connection to the router.
The satellite position is roughly 50ft from the router.